Client Advisor

FENDI Ambassador - Client Advisor

As a FENDI Ambassador in our Store, you will be responsible for delivering an elevated and luxurious customer journey to each client, embodying our Brand DNA, and driving customer loyalty to achieve and exceed individual and store sales goals.

Main Responsibilities:

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross-selling, and multiple selling across all product categories.
• Provide outstanding service to clients, adhering to company guidelines.
• Strengthen customer relations and nurture a loyal FENDI customer base, utilizing appropriate CRM tools.
• Ensure high-quality customer service, offering professionalism and a human touch to meet customer expectations.
• Operate retail IT systems for stock transfers, payments, stock inquiries, and customer database input.
• Support store operations activities.

Profile:

• 2+ years of experience in Fashion/Luxury sales.
• Bachelor’s Degree or equivalent, preferred.
• Passion for retail and fashion trends.
• Excellent communication skills, self-reliant, friendly, and patient.
• Strong organizational skills, professionalism, and self-confidence.
• Fluent English; additional languages are an asset.