Experienced Growth Manager | Riyadh, Saudi Arabia

Experienced Growth Manager | Riyadh, Saudi Arabia

Join SkyFive Arabia, pioneers in inflight connectivity, as we revolutionize broadband experiences for airline passengers across the Middle East. We're seeking an accomplished Growth Manager to drive passenger revenue growth through data-driven strategies and a deep understanding of customer behavior.

The primary focus of this role is to maximize passenger revenue by enhancing key metrics such as take-up rate, conversion, average price realized, cohort retention, repeat usage, and customer satisfaction. Additionally, you'll support SkyFive in defining, measuring, and improving product-market fit as we transition from early adopters to mainstream passengers.

• Key Responsibilities:
• Analyze passenger behavior across various dimensions to build and refine practical passenger personas.
• Map and analyze the full passenger journey to identify improvement opportunities.
• Design and execute structured growth experiments across pricing, packaging, messaging, and user journeys.
• Conduct customer interviews, surveys, and market research to uncover adoption barriers and revenue improvement opportunities.
• Analyze cohort behavior to understand drivers of conversion, stickiness, churn, and repeat purchase.
• Develop segmentation models to prioritize high-value passenger groups, routes, and use cases.
• Collaborate with product, commercial, and operations teams to improve funnel efficiency and revenue outcomes.
• Utilize data and AI tools to generate insights quickly and convert them into clear recommendations for management.
• Build and maintain dashboards covering key performance indicators (KPIs) and publish regular passenger insight reports.
• Foster a test-and-learn culture with fast feedback loops and measurable commercial outcomes.

Deliverables and Ownership: The Growth Manager will own or directly drive the following outputs: passenger personas, customer journey maps, pricing recommendations, growth experiments, product-market fit insight frameworks, cohort retention analysis, passenger intelligence reports, and revenue improvement recommendations. Additionally, you'll create weekly and monthly executive dashboards.

Success Measures: Quarterly progress will be evaluated against annual OKRs, including validated passenger personas, completed customer research, executed growth experiments, improved product-market fit, regular reports, and data-driven management recommendations.

Candidate Profile: The ideal candidate will be an analytical, commercially-minded individual with a structured approach and the ability to thrive in a fast-paced environment. You'll think like a commercial detective, constantly questioning and seeking insights to drive growth and improve the passenger experience.