Customer Service Specialist Admin (Remote)

Join PulseMedia's Remote Team as a Customer Service Specialist Admin

PulseMedia, a pioneering digital media and marketing company, is seeking a highly organized and customer-focused Customer Service Specialist Admin to join our expanding remote team. We believe in fostering long-term client relationships through exceptional service and efficient operations.

The ideal candidate will thrive in a role that bridges customer support and administrative operations. You will provide professional and timely assistance to customers while managing administrative tasks to ensure smooth daily operations.

• Customer Support:
• Respond to customer inquiries via multiple channels with professionalism and timeliness.
• Resolve customer concerns by identifying solutions and ensuring satisfaction.
• Assist with account information, product/service questions, billing inquiries, and general support requests.
• Escalate complex issues to appropriate departments when necessary.
• Conduct follow-up communications to ensure successful issue resolution.
• Maintain a positive and professional customer experience throughout every interaction.
• Administrative Duties:
• Maintain and update customer records within the company's CRM and internal databases.
• Process customer documentation, service requests, and administrative forms accurately.
• Schedule meetings, appointments, and follow-up calls when required.
• Prepare reports on customer service performance and administrative activities.
• Assist with onboarding documentation for new clients.
• Organize digital files, maintain records, and ensure data accuracy.
• Support internal teams with administrative coordination and documentation.
• Monitor shared inboxes and distribute inquiries to the appropriate departments.
• Collaboration & Operations:
• Coordinate with cross-functional teams to resolve customer issues efficiently.
• Recommend process improvements to enhance customer satisfaction and operational efficiency.
• Help maintain internal knowledge bases and standard operating procedures.
• Participate in team meetings and training sessions.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• At least 1-2 years of experience in customer service, customer support, administrative assistance, or office administration.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Exceptional attention to detail.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while collaborating effectively with remote teams.
• Professional, positive, and customer-focused attitude.
• Technical Skills:
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with Google Workspace (Docs, Sheets, Drive, Calendar).
• Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.
• Comfortable using video conferencing platforms including Zoom and Microsoft Teams.
• Ability to learn new software and systems quickly.

Preferred Qualifications:

• Experience in remote customer support or administrative roles.
• Knowledge of digital marketing, media, or technology industries.
• Experience with project management or collaboration tools.
• Strong time management and self-motivation in a remote work environment.

What We Offer:

• Competitive salary.
• Fully remote work environment.
• Flexible scheduling options.