Field Support Technician

Join Our Innovative IT Solutions Team as a Field Support Technician

With nearly three decades of industry leadership, our organization is undergoing an exciting transformation, redefining our brand to align with cutting-edge technology, sustainability, and the enhancement of people’s well-being. As one of our core strategic pillars, we are committed to delivering forward-thinking IT and Information Systems solutions that empower our clients to achieve sustainable growth and seamless technological evolution. Currently, we are expanding our global workforce, and we invite motivated professionals like you to become an integral part of our dynamic team.

Key Responsibilities

As a Field Support Technician, you will serve as the on-site technical expert, ensuring the smooth operation of critical IT infrastructure across multiple locations. Your role will encompass a diverse range of responsibilities designed to maintain and enhance the performance of our clients’ systems:

• On-Site Troubleshooting: Diagnose, isolate, and resolve hardware malfunctions, peripheral issues, and local connectivity failures that require hands-on intervention and cannot be addressed remotely.
• Hardware Deployment: Execute precise physical installations, relocations, and expansions of Windows-based workstations, Huawei networking switches, access points, and VoIP telephony systems to support seamless business operations.
• Smart Hands Support: Provide essential assistance to senior infrastructure engineers by performing server swaps, managing cable patching operations, and assisting with firewall racking to ensure optimal system performance and security.
• SMAX Field Tracking: Utilize OpenText SMAX to process and manage work orders efficiently. Accurately log travel time, document resolution details, and track inventory parts used during field interventions to maintain comprehensive operational records.

Qualifications

To excel in this role, you will bring a blend of technical expertise and practical experience. We are seeking candidates who meet the following criteria:

• Experience: A minimum of 3 to 4 years of hands-on experience in desktop support, field service, or IT technician roles, with a proven track record of resolving complex technical issues in dynamic environments.
• Technology Stack: Demonstrated proficiency in physical troubleshooting of PC hardware, along with a foundational understanding of Huawei and Cisco patch panels, Windows operating systems, and VMware environments.
• Key Requirements: A valid local driver’s license and the flexibility to travel frequently between project sites, ensuring timely and effective support delivery.

Preferred Certifications

While not mandatory, the following certifications will be viewed favorably during the selection process:

• CompTIA A+
• CompTIA Network+

Your Benefits of Joining Our Team

We are committed to fostering a supportive and growth-oriented work environment. As a valued member of our team, you will enjoy a comprehensive benefits package that includes:

• A competitive salary commensurate with your experience and expertise.
• Flexible working hours to accommodate your professional and personal commitments.
• Access to ongoing training programs designed to enhance both your technical and soft skills.
• A balanced approach to work and life, supported by initiatives that promote overall well-being.
• The opportunity to collaborate within a young, energetic, and highly specialized team dedicated to delivering exceptional IT solutions.