After Sales Manager ( Automotive)

About the Role

Join Alesayi Motors as an After Sales Manager (Automotive) and take charge of expanding our B2B and Fleet After-Sales business. In this pivotal leadership role, you will be responsible for driving service growth, cultivating long-term relationships with fleet customers and corporate accounts, and overseeing the development of service contracts. Your strategic oversight will ensure operational excellence in fleet maintenance and repair activities, positioning you as a key contributor to our company’s success and customer satisfaction.

Key Responsibilities

• Lead Fleet Service Operations: Spearhead the Fleet Service Operations function to drive sustainable business growth, ensuring high standards of service delivery and operational efficiency.
• Build and Maintain Customer Relationships: Develop and nurture strong, long-lasting relationships with fleet customers and corporate accounts to enhance loyalty and drive repeat business.
• Develop Service Agreements: Design, negotiate, and manage fleet service agreements and maintenance contracts to maximize revenue and customer retention.
• Identify New Business Opportunities: Proactively seek out and capitalize on new business opportunities within the fleet and B2B sectors to expand our market presence.
• Cross-Functional Collaboration: Work closely with Sales, After-Sales, Finance, IT, and Customer Service teams to align strategies and ensure seamless service delivery.
• Monitor Performance and Metrics: Establish and track key performance indicators (KPIs), service metrics, and operational reports to drive continuous improvement and profitability.
• Oversee Preventive Maintenance Programs: Lead and optimize preventive maintenance programs to ensure fleet reliability, minimize downtime, and enhance customer satisfaction.
• Drive Customer Retention and Excellence: Implement strategies to boost customer retention, elevate service standards, and foster a culture of continuous process improvement.
• Support Business Strategy: Contribute to annual budgeting, manpower planning, and strategic initiatives to align After-Sales operations with broader business goals.

Qualifications

• Education: Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Business Administration, Marketing, or a related field.
• Experience: Minimum of 5 years in a managerial role within automotive after-sales, fleet management, or B2B service operations.
• Industry Knowledge: In-depth understanding of fleet maintenance operations and current trends in the automotive industry.
• Business Development Skills: Proven track record in business development, contract negotiation, and client relationship management.
• Leadership and Communication: Exceptional leadership abilities, strong communication skills, and expertise in stakeholder management.
• Analytical Skills: Robust analytical and reporting capabilities to drive data-informed decision-making.
• Language Proficiency: Professional fluency in English.

Preferred Experience

• Prior experience in an automotive dealership environment.
• Hands-on experience in fleet maintenance and service contract management.
• Familiarity with managing corporate and government fleet accounts.
• Expertise in KPI management and business performance reporting.