Senior Solution Sales Executive - CX

About the Role

As a Senior Solution Sales Executive - CX at SAP, you will play a pivotal role in driving the adoption of our cutting-edge Customer Experience (CX) portfolio, empowering businesses to modernize customer engagement, unify experiences, and accelerate revenue growth. This position is designed for seasoned professionals who thrive in complex sales environments, where strategic thinking and deep customer-centric expertise are paramount. You will serve as a trusted advisor to named accounts, fostering long-term relationships while identifying opportunities to expand SAP’s footprint within existing and prospective organizations. Your contributions will directly influence the success of SAP’s mission to help the world run better.

Key Responsibilities

The Senior Solution Sales Executive - CX is accountable for the following core responsibilities:

• Portfolio Sales Leadership: Drive the sale of SAP’s CX solutions, including Marketing, Sales, Service, Commerce, and Customer Data platforms, tailored to the unique needs of each customer. Focus on delivering value through modernized customer engagement strategies and unified experiences.
• Customer Relationship Management: Cultivate and maintain deep, strategic relationships with key stakeholders within named accounts. Act as a trusted advisor to influence and shape customer requirements, ensuring alignment with SAP’s solutions and long-term business objectives.
• Quota Achievement: Meet and exceed assigned sales quotas by identifying, qualifying, and closing opportunities that drive revenue growth and customer retention. Leverage your expertise to navigate complex buying centers and decision-making processes.
• Solution Adoption and Value Realization: Collaborate with cross-functional teams to ensure seamless implementation and adoption of SAP CX solutions. Monitor customer success metrics and proactively address challenges to maximize value realization and customer satisfaction.
• Strategic Account Growth: Develop and execute account plans that expand SAP’s presence within existing customers through upsell, cross-sell, and renewal strategies. Identify new opportunities within targeted industries or buying centers to fuel pipeline growth.
• Thought Leadership and Collaboration: Contribute to the development of long-term sales strategies and market positioning for SAP’s CX portfolio. Work closely with internal teams, including product, marketing, and delivery, to align solutions with customer needs and industry trends.

Accountability and Complexity

This role demands a high level of accountability and the ability to navigate complex, cross-functional projects. As a senior contributor, you will:

• Deliver high-quality results in large, complex initiatives, applying advanced technical and business acumen to solve intricate challenges.
• Operate independently with full ownership of your priorities, while providing regular updates on project status and key metrics to stakeholders.
• Make decisions that enhance current and future design and strategy, driving innovation in systems and processes to support SAP’s evolving CX suite.
• Collaborate with global teams to devise and implement long-term concepts that align with SAP’s vision and customer expectations.

Ideal Candidate Profile

We seek a dynamic and results-driven professional with the following qualifications:

• Experience: A proven track record of success in sales, with several years of progressively responsible experience in enterprise software, particularly in CX, CRM, or related fields. Experience in managing named accounts and driving quota attainment is essential.
• Technical and Business Acumen: Advanced knowledge of SAP’s CX portfolio or comparable solutions, coupled with a deep understanding of customer experience strategies, digital transformation, and revenue growth methodologies.
• Customer Focus: A passion for building lasting customer relationships, with the ability to cultivate trust and influence decision-makers at all levels of an organization.
• Communication and Collaboration: Exceptional interpersonal skills, with the ability to convey complex ideas clearly and constructively. You will bridge gaps between technical teams, customers, and internal stakeholders to foster alignment and drive outcomes.
• Leadership and Initiative: A self-starter with the ability to work autonomously while contributing to broader strategic initiatives. Experience in leading or supervising teams is a plus.

Why SAP?

Joining SAP means becoming part of a global leader in enterprise software, where innovation and collaboration are at the heart of everything we do. As a cloud company with over 200 million users and a presence in more than 20 industries, we offer unparalleled opportunities to shape the future of business technology. Our commitment to inclusion, well-being, and flexible work models ensures that every employee can thrive and contribute their best. With SAP, you’ll gain access to:

• Continuous Learning: A culture that prioritizes growth, with access to world-class training, certifications, and mentorship programs to expand your skills.
• Impactful Work: The chance to work on transformative projects that drive real-world change for businesses and communities worldwide.
• Collaborative Environment: A diverse and inclusive workplace where your unique perspective is valued, and collaboration is encouraged across teams and geographies.
• Rewarding Benefits: Competitive compensation, comprehensive health and wellness programs, and flexible work arrangements designed to support your personal and professional goals.

At SAP, we believe that the best ideas come from diverse minds working together. If you’re ready to bring your expertise to a company that empowers you to grow and make a difference, we invite you to apply and be part of our journey to help the world run better.