RECEPTIONIST - 821

Position Overview

Extendicare is seeking a dedicated and professional Receptionist to join our team at our 204-bed Long-Term Care facility in Edmonton, Alberta. Reporting directly to the Office Manager, this role is pivotal in ensuring the smooth operation of our business office, clerical systems, and accounting functions. The ideal candidate will be responsible for providing exceptional frontline service to the public, maintaining accurate financial records, and supporting the administrative needs of our facility. This part-time position offers a unique opportunity to contribute to a mission-driven organization committed to enhancing the quality of life for residents across Canada.

Key Responsibilities

The Receptionist will play a multifaceted role in our facility, encompassing the following core responsibilities:

• Frontline Service: Greet visitors, residents, and families with professionalism and warmth, providing general information and directing inquiries to the appropriate departments or staff members.
• Clerical Support: Create, edit, and format a variety of business documents, including letters, memos, minutes, presentations, forms, and charts, ensuring accuracy and adherence to organizational standards.
• Telephone Management: Answer and direct incoming calls to the facility, utilizing strong communication skills to ensure inquiries are routed efficiently and courteously.
• Office Administration: Manage office supplies by ordering, maintaining inventory, and distributing materials to other departments as needed, while adhering to budgetary controls.
• Financial Record-Keeping: Maintain internal records and prepare reports as required, ensuring confidentiality of all financial, personnel, and resident data. Handle accounts payable and receivable, petty cash, and resident trust accounts, including processing payments, preparing bank deposits, and reconciling accounts.
• Budgetary Support: Assist in the maintenance of the operating budget, monitor inventory levels, and ensure compliance with financial services terminology and practices.
• Compliance and Safety: Follow safe work practices as directed by the Office Manager and ensure adherence to applicable Occupational Health and Safety legislation.

Qualifications and Skills

To excel in this role, candidates must meet the following qualifications and possess the following competencies:

• Education: A post-secondary diploma or certificate in office administration, business administration, or a comparable field is preferred.
• Financial Acumen: A solid understanding of banking practices and accounting principles, including knowledge of accounts payable and receivable, is essential. Proficiency in managing resident trust accounts and reconciling financial records is a valuable asset.
• Technical Proficiency: Strong working knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint, is required to create and manage documents, spreadsheets, and presentations.
• Communication Skills: Exceptional verbal, written, and interpersonal communication skills, with the ability to read, write, and understand complex instructions in English. The capacity to interact professionally with residents, families, and staff is critical.
• Organizational Abilities: Demonstrated ability to work in a fast-paced environment with strong time management, multitasking, and problem-solving skills. The aptitude to take initiative and work independently while maintaining high standards of accuracy and efficiency.
• Personal Attributes: A compassionate and patient demeanor, coupled with a commitment to maintaining confidentiality and upholding the values of Extendicare’s mission-driven culture.

Why Join Extendicare?

As a valued member of our team, you will contribute to a legacy of excellence in long-term care, where compassion and professionalism are at the heart of everything we do. Extendicare offers a competitive compensation package that reflects the importance of this role and the unique qualifications each candidate brings. Our total rewards package includes a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Additionally, we are committed to fostering an accessible, inclusive, and equitable hiring process, ensuring that all applicants are given thoughtful and equitable consideration.

If you are a detail-oriented professional seeking a meaningful career in a supportive environment, we encourage you to apply. Join us in our mission to create a safe, supportive, and enriching environment for every resident we serve.