Academic Administrative Officer

Position Overview

The Academic Administrative Officer serves as the primary point of contact for telephone inquiries and visitors, delivering exceptional administrative support to the office team while prioritizing the safeguarding and well-being of all students. This role requires a commitment to upholding the school’s statutory policies and demonstrating outstanding customer service in a dynamic, fast-paced environment. The successful candidate will play a pivotal role in maintaining operational efficiency, fostering positive relationships with stakeholders, and ensuring the smooth functioning of the school’s administrative operations.

Areas of Responsibility

The Academic Administrative Officer will be responsible for a diverse range of duties, including:

• Customer Service and Communication: Answering incoming telephone calls courteously and directing callers to the appropriate staff members or departments based on their needs. Greeting visitors warmly, providing them with accurate information, and ensuring a positive first impression of the school.
• Emergency and Safety Protocols: Implementing and adhering to the school’s emergency and evacuation procedures, including coordinating medical evacuations with the school nurse and ensuring compliance with health and safety policies.
• Facility and Logistics Management: Maintaining the cleanliness, presentation, and functionality of the Front Desk area, including the majlis, Parents Café, and Nannies Café. Collaborating with the Facilities Management team to ensure refreshments are adequately stocked and areas remain well-presented.
• Interdepartmental Coordination: Liaising closely with Security and other departments to facilitate accurate communication for events, student arrivals, and dismissals, ensuring seamless operations across the school.
• Administrative Support: Assisting with a variety of administrative tasks, such as filing, data entry, scheduling appointments, and managing attendance records on the iSAMS system. Accurately inputting information into the NOOR system to maintain up-to-date records.
• Safeguarding and Compliance: Upholding the school’s safeguarding policies and procedures, with a direct responsibility to support the Designated Safeguarding Lead in promoting the welfare and safety of all students. Adhering to the staff code of conduct and ensuring all actions align with statutory requirements.
• Flexibility and Additional Duties: Undertaking ad-hoc tasks and responsibilities as assigned by the line manager to support the broader objectives of the school office.

Qualifications and Experience

Candidates for this role must meet the following criteria:

• A Diploma Degree or equivalent qualification is essential.
• A minimum of two years of relevant experience in an administrative or support role within an educational or similar setting is required.

Key Skills and Competencies

The ideal candidate will possess the following skills, knowledge, and abilities:

• Language Proficiency: Fluency in both spoken English and Arabic is mandatory to effectively engage with the school community.
• Interpersonal Skills: Ability to build and maintain effective working relationships with students, parents, faculty, and staff.
• Adaptability and Flexibility: Capacity to adapt to changing priorities and demonstrate flexibility in a fast-paced environment.
• Organizational and Planning Skills: Proficiency in organizing, planning, and prioritizing tasks to meet deadlines and operational demands.
• Technical Proficiency: Strong IT skills, including expertise in Microsoft Office and Google Suite, with the ability to manage data efficiently.
• Pressure Management: Ability to work under pressure while maintaining accuracy and efficiency in all tasks.
• Parent Engagement: Experience in engaging with the parent body and fostering positive relationships within the school community.