Operations Supervisor

Operations Supervisor

Blacksand – Riyadh, Saudi Arabia

Role Purpose

• Serve as the primary on-site landlord representative, ensuring disciplined daily operations, visible landlord presence, structured tenant engagement, and consistent asset presentation standards.
• Ensure retail operations are professionally governed at site level while remaining fully aligned with central Asset Operations governance (technical, commercial, and financial).
• Represent the operational authority of the landlord on-site, protecting tenant performance, customer experience, and asset integrity through structured execution.

Asset Context

• Retail-led mixed-use community asset with active trading tenants (Retail & F&B) and high footfall environment.
• Extended trading hours (evenings & weekends) and ongoing coordination with development for phased delivery.
• Requires continuous landlord visibility, disciplined IFM governance, and structured tenant lifecycle management.

Experience & Qualifications

• 7–12 years’ experience in retail mall management or high-footfall mixed-use environments.
• Proven experience supervising outsourced FM providers and in tenant coordination and retail trading environments.
• Knowledge of mall operations, F&B trading requirements, and community retail dynamics.
• Strong understanding of SLA/KPI-based contractor management.
• Bachelor’s degree (Engineering, Business, or related field preferred).

Core Competencies

• Fluent in Arabic and English (mandatory for tenant and authority interaction).
• Strong on-site leadership presence and operational discipline with attention to detail.
• Structured governance mindset and calm under pressure.
• Commercial awareness in retail environments and strong interpersonal & conflict resolution skills.
• Ability to work extended trading hours when required.

Working Model

• Shift-based coverage aligned with trading hours.
• Weekend presence required.
• Evening coverage during F&B peak periods.
• Visible landlord presence during events.