Care Coordinator II

Position Overview

Join a transformative organization where your contributions directly impact the health and well-being of millions. As a Care Coordinator II at Centene, you will play a pivotal role in ensuring seamless care delivery for our 28 million members. This full-time position offers a unique opportunity to work within a dynamic, diversified national organization that values innovation, workplace flexibility, and a fresh perspective on healthcare management. You will serve as the linchpin between members, healthcare providers, and community partners, fostering continuity of care and enhancing member satisfaction.

Key Responsibilities

In this critical role, you will:

• Engage Members Proactively: Conduct outreach via phone or in-home visits to connect with members, discuss their care plans, and address any questions or concerns. Provide ongoing education to empower members throughout their care journey.
• Coordinate Care Services: Develop and implement care plans in collaboration with healthcare providers, community partners, and members/caregivers. Adapt to changes in member needs or progress to ensure optimal outcomes.
• Facilitate Communication: Act as a liaison between members, care managers, practitioners, and other stakeholders to resolve inquiries, streamline services, and maintain continuity of care.
• Perform Assessments and Screenings: Conduct service assessments and screenings to evaluate member needs, documenting findings in compliance with state and regulatory requirements.
• Maintain Accurate Records: Ensure member records are meticulously documented, updated, and distributed to providers as needed, adhering to contractual and regulatory standards.
• Provide Resource Guidance: Educate members on available benefits and resources, including referrals to care managers, community-based organizations, and disease management programs.
• Uphold Compliance: Follow all policies, standards, and safety protocols, including performing background checks and drug screenings as required for this safety-sensitive position.
• Support Additional Initiatives: Assist with special projects or duties as assigned to enhance care coordination and member support.

Qualifications and Requirements

To excel in this role, you must meet the following criteria:

• Education: High School diploma or GED required. For Arkansas Total Care plan, a Bachelor’s degree in a social science or health-related field is preferred, or a high school diploma with at least one year of experience coordinating care for developmentally or intellectually disabled clients or behavioral health clients.
• Experience: 1–2 years of related experience in care coordination, healthcare services, or a related field.
• Licensure/Certification: This position is designated as safety-sensitive in Arkansas and requires a valid driver’s license, child and adult maltreatment checks (before hire and recurring), and a drug screen (at time of hire and recurring). Candidates must reside in Arkansas or a bordering city.
• Travel Requirements: 30% travel is required for in-person member engagements and coordination activities.
• Preferred Qualifications: Experience working with Behavioral Health and Developmental Disabilities (BH/DD) populations is highly desirable. Candidates residing in Independence, Sharp, Izard, or Stone County, Arkansas, are preferred.

Compensation and Benefits

Centene is committed to rewarding your expertise and dedication with a comprehensive benefits package, including:

• Competitive Pay: Hourly wage ranging from $17.84 to $28.02, adjusted based on skills, experience, and education.
• Health and Wellness: Comprehensive health insurance options to support your well-being.
• Retirement Planning: 401(k) and stock purchase plans to secure your financial future.
• Professional Growth: Tuition reimbursement to foster continuous learning and career advancement.
• Work-Life Balance: Paid time off plus holidays, with flexible work arrangements including remote, hybrid, field, or office-based schedules.
• Diversity and Inclusion: Centene is an equal opportunity employer committed to fostering a diverse and inclusive workplace.

If you are passionate about making a difference in healthcare and thrive in a role that combines fieldwork with strategic coordination, we invite you to apply. Join Centene and be part of a team that is redefining the future of care management.