Field Engineer (Arabic speaker)

About Motorola Solutions

At Motorola Solutions, we are driven by a singular mission: to empower safer communities through innovation and collaboration. As a global leader in mission-critical communications and technology, we design and deliver solutions that protect people, property, and places—from advanced command and control centers to cutting-edge cloud-based applications. Our technologies bridge the gap between IT and communications, enabling seamless collaboration for safer schools, hospitals, businesses, and nations. By joining our team, you become part of a close-knit community of professionals committed to making a tangible difference in the world. Explore a career where your work directly contributes to building a safer future.

Role Overview

Motorola Solutions is seeking a skilled and motivated Field Engineer to provide on-site technical support and expertise to our valued customers across the AMEA (Africa, Middle East, and Asia) region. This critical role is integral to the successful deployment, maintenance, and optimization of our Advanced Command & Control Center software solutions, which leverage the latest advancements in Cloud Computing, Artificial Intelligence (AI), and Machine Learning (ML). As a Field Engineer, you will serve as the primary technical liaison between Motorola Solutions and our customers, ensuring seamless integration, peak performance, and uninterrupted operation of mission-critical systems. This position offers a unique opportunity to work on high-impact projects while advancing your technical and professional skills in a dynamic and supportive environment.

Key Responsibilities

• Technical Leadership and Support: Collaborate with cross-functional teams across diverse technology stacks—including web, mobile, and middleware—to diagnose and resolve complex technical challenges. Provide high-quality, operational support for mission-critical IT and Radio systems, ensuring adherence to service level agreements (SLAs) and operational key performance indicators (KPIs).
• System Performance and Incident Management: Proactively monitor system performance and availability, managing incidents and performance issues to minimize downtime. Work closely with Field Services Engineers and Technical Support Operations to ensure timely resolution of customer concerns and compliance with contractual obligations.
• Customer Engagement and Communication: Conduct regular customer meetings to review service availability, performance metrics, and project milestones. Address customer inquiries and comments, providing clear and actionable insights to enhance satisfaction and trust. Serve as a trusted advisor throughout the Maintenance Agreement lifecycle, offering expert technical guidance and recommendations.
• Project Execution and Coordination: Plan and execute technical tasks in accordance with established processes and customer requirements. Coordinate with the Local Service Delivery Manager (SDM) to align all activities with contract deliverables, ensuring timely and accurate task completion. Attend scheduled and unscheduled customer meetings, providing detailed reports to the Team Lead and SDM as required.
• Troubleshooting and Resolution: Diagnose and resolve technical design-related issues, leveraging your expertise in Broadband PTT, Wired/Wireless Communication Systems, IT Systems, and Networking equipment. Respond to customer problems directly or through internal customer interfaces, ensuring minimal disruption to critical operations.

Qualifications and Requirements

• Education and Experience: Bachelor’s degree in Engineering, Sciences, or a related field, OR a minimum of four years of experience as a System Manager or in Field Service roles. Proficiency in one or more of the following areas is essential: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.
• Legal Authorization: Must be legally authorized to work in the specified country indefinitely. Employer work permit sponsorship is not available for this position.
• Technical and Soft Skills: Strong background in Network/IT, Broadband PTT, or Customer Service. Exceptional interpersonal and communication skills, with the ability to convey complex technical concepts in a clear and concise manner. Fluency in both verbal and written English and Arabic is required to effectively engage with diverse customer bases and internal stakeholders.

Travel and Relocation

This role requires extensive travel, with an expected travel commitment of 50-75% of the time. Domestic relocation may be provided, depending on the assigned location and business needs. The position is designed for experienced professionals seeking a challenging and rewarding opportunity to grow their career while making a meaningful impact in the field of public safety and critical communications.

Why Join Motorola Solutions?

At Motorola Solutions, we invest in our employees by providing comprehensive training and certifications in cutting-edge technologies and service management. You will have the opportunity to develop new skills, advance your career, and contribute to projects that shape the future of public safety. Join a team where your expertise is valued, your contributions are recognized, and your career aspirations are supported. Together, we can build a safer world—one solution at a time.