Associate Account Manager (Riyadh)

About Fresha

Fresha is the AI-powered operating system revolutionizing the global beauty, wellness, and self-care industry. By seamlessly connecting salons, barbershops, spas, medspas, fitness studios, and health practices, Fresha empowers businesses to streamline operations and enhance customer experiences. With a robust ecosystem trusted by over 140,000 businesses and 450,000 professionals worldwide, Fresha has facilitated more than 1 billion appointments to date. Headquartered in London, the company operates across 15 global offices in North America, EMEA, and APAC, offering an all-in-one platform that integrates appointment bookings, point-of-sale, customer management, marketing automation, loyalty programs, inventory control, and team management. Fresha’s consumer marketplace further amplifies revenue potential for partners by leveraging online bookings and automated marketing through mobile apps and integrations with major platforms such as Instagram, Facebook, and Google.

Role Overview

As part of Fresha’s ambitious growth strategy, we are seeking a motivated and driven Associate Account Manager to join our global team in Riyadh. Reporting directly to the Head of Account Management, you will collaborate closely with our Partners, Sales, and Onboarding teams to cultivate long-term relationships, drive revenue growth through upselling and cross-selling initiatives, and enhance customer retention and monetization on the Fresha platform. This role presents an exceptional opportunity for professionals looking to advance their careers in sales by transitioning from business development or customer success roles into a strategic account management position. Ideal candidates will possess a strong desire to learn, develop, and achieve ambitious targets while delivering exceptional value to our Partners.

Key Responsibilities

• Monetization & Revenue Growth: Meet and exceed key performance indicators related to monetization, retention, and revenue growth by proactively engaging with Partners and educating them on the comprehensive value of the Fresha platform.
• Upselling & Cross-Selling: Analyze performance reports to identify opportunities for upselling and cross-selling, developing and executing strategic plans to increase monetized revenue from existing accounts.
• Partner Engagement: Foster meaningful relationships with Partners by conducting regular online video meetings, ensuring a consistently positive experience and addressing any concerns or needs.
• Retention & Churn Reduction: Implement and maintain a consistent contact strategy across your portfolio of accounts to keep Partners engaged, reduce churn, and strengthen loyalty to the Fresha platform.

What We Are Looking For

• Languages: Fluency in both Arabic and English is essential to effectively communicate with our diverse Partner base.
• Commercial Growth Experience: Demonstrated ability to manage and drive commercial growth within large account bases, with a preference for experience in the SaaS industry.
• Relevant Experience: 1-2 years of experience as a Sales Development Representative (SDR) and 1-2 years as a revenue-generating Account Manager.
• Motivation & Drive: A commercially motivated mindset with a proven ability to adapt and achieve challenging targets in a fast-paced environment.
• Initiative & Adaptability: A self-starter with a proactive approach, comfortable navigating change and thriving in dynamic settings.
• SMB Experience: Prior experience selling into small and medium-sized businesses (SMBs).
• Communication & Planning Skills: Excellent verbal and written communication skills, along with strong time management and organizational abilities.
• Work Ethic & Creativity: A high work ethic paired with a problem-solving mindset, capable of thinking creatively to overcome challenges.

At Fresha, we place a premium on passion and potential as much as technical skills. If you are enthusiastic, eager to learn, and possess a strong drive to succeed, we encourage you to apply—even if you do not meet every listed requirement. Fresha is committed to fostering professional growth and providing the necessary support to help you thrive in this role.