Product Specialist

About Med Surg Solutions (MSS)

Med Surg Solutions (MSS) stands as a premier healthcare solutions provider with a robust presence across the Kingdom of Saudi Arabia (KSA), United Arab Emirates (UAE), Oman, Kuwait, Qatar, Bahrain, and Lebanon. Since its inception in 2003, MSS has been at the forefront of partnering with healthcare institutions and global medical technology leaders to elevate patient care standards through pioneering surgical, intensive care, and healthcare solutions. With over two decades of industry experience, MSS has consistently bridged critical technological and knowledge gaps in healthcare, empowering hospitals and healthcare professionals with state-of-the-art technologies, clinical education, and strategic partnerships.

Today, MSS proudly represents globally renowned healthcare companies, including Baxter, W.L. Gore, Johnson & Johnson, Honeywell, and others, delivering unparalleled solutions to healthcare providers throughout the GCC region. Guided by a steadfast commitment to innovation, education, and patient outcomes, MSS remains dedicated to advancing healthcare and enhancing the quality of life within the communities it serves. At MSS, the belief is clear: transforming healthcare extends beyond technology—it encompasses creating meaningful, lasting impacts on patients, healthcare professionals, communities, and society as a whole.

About the Role

MSS is seeking a dynamic and results-driven Product Specialist to join our team and play a pivotal role in advancing healthcare diagnostics across hospitals in KSA. This position is instrumental in promoting, positioning, and successfully implementing high-end laboratory testing kits and services that enhance clinical decision-making, operational efficiency, and patient care outcomes. The Product Specialist will collaborate closely with healthcare professionals, key decision-makers, and internal cross-functional teams to deliver value-driven solutions, support product evaluations and tenders, execute strategic sales and marketing initiatives, and cultivate long-term customer partnerships that drive sustainable business growth.

Key Responsibilities

• Sales & Promotion: Drive the sales and promotion of high-end laboratory testing kits and services to both public and private hospitals throughout KSA, ensuring alignment with market demands and organizational objectives.
• Relationship Management: Build and nurture strong, trusted relationships with healthcare professionals, key decision-makers, and stakeholders to gain deep insights into clinical needs and deliver tailored, value-driven solutions that address their challenges.
• Product Education & Training: Conduct comprehensive product demonstrations, clinical training sessions, and educational programs for healthcare professionals and hospital staff to ensure optimal product utilization and clinical integration.
• Sales & Marketing Execution: Develop and execute targeted sales and marketing strategies to expand market presence, enhance brand visibility, and achieve ambitious business growth objectives across the region.
• Tender & Evaluation Support: Provide expert support during product evaluations, government tenders, and contract negotiations, ensuring seamless project execution and compliance with regulatory and organizational standards.
• Market & Performance Analysis: Monitor emerging market trends, analyze sales performance data, and deliver actionable insights to identify new business opportunities and optimize strategic decision-making.
• Customer Support Excellence: Deliver exceptional customer support by promptly addressing product and service inquiries, coordinating effective solutions with internal teams, and ensuring high levels of customer satisfaction and retention.
• CRM & Team Leadership: Maintain accurate and up-to-date customer records within CRM/ERP systems, and when required, mentor and supervise Associate Product Specialists to collectively achieve team KPIs and sales targets.

Qualifications & Experience

• Experience: 2–4 years of proven sales experience within a hospital setting, medical devices, or the pharmaceutical industry, with a track record of achieving sales targets and building strong customer relationships.
• Education: Bachelor’s degree in Medical Laboratory Science, Biology, Nursing, or any related healthcare or scientific field.

Skills & Competencies

Technical Skills

• Expertise in Sales Negotiation, Quotation Development, and Contract Management.
• In-depth understanding of healthcare sales dynamics, regulatory environments, and market trends.
• Proven ability in Product Promotion and Solution Selling methodologies.
• Strong aptitude for Product Training and Clinical Education delivery.
• Skilled in conducting Clinical Product Demonstrations and providing Technical Support.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

Behavioral Competencies

• Customer Focus & Service Excellence: A relentless commitment to understanding and exceeding customer expectations through high-quality service and support.
• Relationship Building & Stakeholder Management: Exceptional interpersonal skills to cultivate and maintain long-term, mutually beneficial partnerships with healthcare professionals and decision-makers.
• Communication & Interpersonal Skills: Clear, persuasive, and professional communication abilities to articulate complex product information and drive engagement.
• Results Orientation & Sales Drive: A proactive and ambitious mindset focused on achieving measurable results and driving revenue growth.
• Analytical Thinking & Problem Solving: Strong analytical capabilities to assess data, identify trends, and solve challenges effectively.
• Planning, Organization & Time Management: Exceptional organizational skills to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Teamwork & Cross-Functional Collaboration: Ability to work collaboratively with internal teams, including sales, marketing, clinical, and support functions, to deliver cohesive and impactful outcomes.

Language Requirements

• Fluent proficiency in English, both written and spoken, is essential for effective communication with stakeholders and customers.

Why Join MSS?

By joining MSS, you will have the opportunity to contribute to innovative healthcare solutions that directly improve patient outcomes and elevate the standard of care across the GCC. You will work alongside leading healthcare institutions and gain exposure to cutting-edge medical technologies that are shaping the future of healthcare. This role offers a platform to develop professionally within a dynamic, customer-centric organization that values collaboration, excellence, and continuous learning. If you are passionate about making a tangible difference in healthcare and thrive in a results-driven environment, MSS invites you to be part of a team that is committed to advancing lives through innovation and partnership.