Technical Program Lead

Position Overview

Maplewave is seeking a highly motivated and experienced Technical Program Lead to spearhead enterprise software implementations as part of a major telecommunications transformation initiative in Riyadh. This pivotal, client-facing role demands a seasoned professional capable of overseeing multiple technology workstreams while collaborating seamlessly with international delivery teams. The successful candidate will serve as the primary onsite lead for Maplewave’s delivery activities, coordinating cross-functional teams across diverse technology domains, including Point-of-Sale (POS), Inventory Management, Paperless Solutions, Insights, Engage, and Business As Usual (BAU) delivery streams.

This role requires a unique blend of technical leadership and program delivery expertise, with a strong emphasis on stakeholder engagement. The Technical Program Lead will work closely with client stakeholders, partner teams, and internal Maplewave resources to ensure flawless execution across all phases of the project. The position is based onsite in Riyadh, and candidates must either currently reside in Saudi Arabia or demonstrate a willingness to relocate for the role.

Key Responsibilities

Program Delivery & Execution

The Technical Program Lead will be responsible for leading the planning, coordination, and execution of Maplewave’s solution delivery activities across multiple concurrent workstreams. This includes:

• Maintaining and managing implementation delivery plans that align with the client’s program timelines and governance requirements.
• Coordinating technical and operational activities across POS, Inventory Management, Paperless, Insights, Engage, and BAU teams to ensure seamless integration and delivery.
• Tracking delivery progress, milestones, dependencies, and risks, while providing regular written status updates to stakeholders.
• Driving issue resolution and proactively identifying mitigation strategies to address delivery risks and blockers.
• Ensuring all Maplewave deliverables meet the client’s expectations, adhere to quality standards, and comply with governance requirements.
• Supporting operational stability, production uptime, and proactive maintenance planning to minimize disruptions.

Stakeholder & Governance Management

As the primary point of contact for Maplewave’s delivery activities onsite, the Technical Program Lead will:

• Collaborate closely with the client’s Project Management Office (PMO) teams, implementation partners, and Maplewave leadership to align on strategic objectives.
• Participate in governance meetings, delivery reviews, and program planning sessions to ensure transparency and accountability.
• Identify and communicate dependencies, risks, and impacts related to client and third-party activities, facilitating informed decision-making.
• Engage in change management processes and conduct impact assessments for change requests to maintain alignment with project goals.

Technical Leadership & Implementation Oversight

The Technical Program Lead will provide technical leadership and oversight throughout the implementation lifecycle, including:

• Overseeing implementation activities across non-production and production environments to ensure adherence to best practices.
• Coordinating testing activities, including unit testing, system testing, System Integration Testing (SIT), and User Acceptance Testing (UAT) support.
• Supporting deployment planning, production releases, and operational readiness activities to ensure smooth transitions.
• Guiding teams in troubleshooting and resolving production incidents and delivery challenges to maintain service continuity.
• Ensuring business configuration requirements are accurately defined and implemented to meet client needs.
• Coordinating knowledge transfer activities to support the client’s operational handoff and long-term support readiness.

Required Experience & Qualifications

• Minimum of 5 years of experience leading enterprise software delivery or implementation programs.
• Proven experience working with Point-of-Sale (POS) systems, retail platforms, inventory management solutions, or enterprise business applications.
• Strong leadership capabilities with a track record of managing cross-functional technical teams in client-facing environments.
• Experience overseeing complex implementations involving multiple stakeholders and delivery streams.
• In-depth understanding of software delivery methodologies, Agile practices, governance processes, and risk management frameworks.
• Exceptional communication, stakeholder management, and problem-solving skills.
• Ability to thrive as the primary onsite delivery lead in a fast-paced, dynamic environment.
• Must be based in Saudi Arabia or willing to relocate to Riyadh.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Prior experience in the telecommunications industry.
• Familiarity with working in international teams and collaborating with enterprise implementation partners.
• Knowledge of program governance structures, RACI frameworks, and change control processes.