Ecommerce Manager

Lead Our E-commerce Business to New Heights

The E-commerce Manager will spearhead the online business of webook.com, balancing strategic planning with hands-on execution to drive growth, conversion, and customer satisfaction. This role ensures smooth operations across all online sales channels while aligning with our company's objectives.

• Oversee and execute all e-commerce activities, ensuring seamless daily operations of online channels.
• Manage day-to-day order fulfillment, logistics, and customer service across all platforms.
• Own the e-commerce strategy, KPIs, and P&L to drive sales and profitability.
• Handle account management of all sales channel partners and vendors.
• Lead workflows for new product setup and listings, with strong writing skills in Arabic and English required.
• Ensure content, pricing, and inventory accuracy across the website and marketplaces.
• Collaborate with cross-functional teams to enhance site UX, traffic, and conversion rates.
• Initiate customer experience strategies to drive conversions and retention.
• Analyze data from analytics, customer feedback, and competitor research to identify growth opportunities.
• Manage product forecasting to align supply with customer demand.
• Oversee stock delivery accuracy for all new product launches.
• Prepare monthly management reports and conduct ad hoc reporting on sales, stock, and customer service performance.
• Stay current with e-commerce trends, technologies, and best practices.

Requirements:

• Bachelor's degree in Marketing, Business, or related field.
• 5-7 years of e-commerce experience, with at least 2 years in a managerial role.
• Strong analytical, commercial, and leadership skills.
• Proficiency with e-commerce platforms, analytics tools, and performance tracking.
• Excellent written and verbal communication skills in both Arabic and English.