Product Operations Manager

About the Role

Are you passionate about transforming how people work and making a tangible impact? Do you thrive in dynamic environments where innovation and disruption are celebrated? If so, webook.com invites you to join our mission as a Product Operations Manager—a pivotal role in shaping the future of Saudi Arabia’s leading event ticketing and experience booking platform. With a track record of serving mega-events and generating over 2 billion in sales, we are at the forefront of technological advancement and operational excellence in the Kingdom.

As our first Product Operations hire, you will build the Product Operations function from the ground up, establishing the frameworks, processes, and systems that drive efficiency, clarity, and scalability across our product organization. Reporting directly to the Senior Director of Product, you will collaborate closely with senior leaders in Product, Engineering, Design, and Commercial to embed operational excellence into our core processes. This is a hands-on role where you will design, implement, and own the systems that enable our teams to move faster, deliver higher-quality outcomes, and continuously learn from their efforts.

Key Responsibilities

In this role, you will be responsible for laying the foundation of Product Operations at webook.com, ensuring that our teams operate with precision, alignment, and agility. Your responsibilities will include:

• Building Operational Foundations: Develop and own the Product Operations framework, including planning cadence, OKR tracking, decision forums, roadmap hygiene, and ways of working to ensure clarity and accountability across teams.
• Orchestrating Launches: Define and implement launch standards, checklists, and ownership structures to ensure seamless go-to-market execution across multiple markets, minimizing risks and maximizing impact.
• Post-Launch Learning Loops: Establish performance tracking mechanisms, synthesize insights, conduct retrospectives, and drive follow-up actions to foster a culture of continuous improvement and data-driven decision-making.
• Cross-Market Experience Standards: Define and monitor experience standards and launch quality signals across markets, identifying gaps early and assigning clear ownership to address them proactively.
• Driving High-Impact Initiatives: Lead a select number of horizontal initiatives that measurably enhance delivery speed, quality, and alignment, ensuring measurable outcomes and tangible business impact.
• Cross-Functional Collaboration: Act as a connector and force multiplier across Product, Engineering, Design, Data, and Commercial teams, removing friction, surfacing systemic risks, and fostering collaboration to drive collective success.
• Documentation and Tooling Standards: Develop lightweight documentation and tooling standards that improve clarity and efficiency without introducing unnecessary bureaucracy, ensuring teams can focus on delivering value.

Requirements

To excel in this role, you will bring the following qualifications and experience:

• Proven Experience: 5+ years in Product Operations, Product Management, Business Operations, consulting, or transformation roles within a technology-driven environment.
• Operational Excellence: Demonstrated ability to build operating models and rituals from scratch, driving adoption and impact even in the absence of direct authority.
• Cross-Functional Leadership: Strong program leadership experience, navigating ambiguity to deliver tangible outcomes in collaboration with diverse teams.
• Multi-Market Experience: Prior experience supporting multi-market launches or localization efforts, with a keen understanding of regional nuances and challenges.
• Industry Knowledge: Background in consumer apps, marketplaces, ticketing, or entertainment industries, with a deep appreciation for user experience and operational scalability.
• Team Leadership: Prior experience hiring or leading a small team, with a passion for mentoring and developing talent to drive collective success.
• Data Fluency: Comfort with metrics, dashboards, and making trade-offs visible to stakeholders, enabling informed decision-making and continuous improvement.
• Communication and Influence: Exceptional communication skills, with the ability to influence senior stakeholders, navigate conflict constructively, and drive alignment across teams.
• Bias for Action: A results-driven mindset with a high sense of ownership, prioritizing speed, efficiency, and measurable outcomes in all initiatives.

Why Join Us?

At webook.com, we are committed to disrupting the status quo and redefining the event ticketing and experience booking landscape in Saudi Arabia. As a Product Operations Manager, you will have the unique opportunity to shape the operational foundations of a high-growth company, influence strategic decisions, and drive meaningful change. If you are passionate about building systems that enable teams to perform at their best and are eager to make an impact in a fast-paced, innovative environment, we invite you to apply and be part of our journey.