ATM SOFTWARE SUPPORT SPECIALIST | RIYADH

Position Overview

We are currently seeking a highly skilled and experienced ATM Software Support Specialist to join a leading consulting firm based in Riyadh, Saudi Arabia. This role is critical to ensuring the seamless operation of ATM software systems within a dynamic banking technology environment. The successful candidate will provide expert technical and functional support, troubleshoot complex issues, and contribute to the optimization of ATM software infrastructure to maintain high availability and performance standards.

Key Responsibilities

The ATM Software Support Specialist will be responsible for a range of technical and operational duties, including:

• System Support & Maintenance: Deliver expert functional and technical support for ATM software systems, ensuring minimal downtime and maximum operational efficiency.
• Troubleshooting & Issue Resolution: Diagnose, troubleshoot, and resolve ATM software issues, transaction failures, and system errors with precision and efficiency.
• Performance Monitoring: Proactively monitor ATM network performance to identify potential issues, implement corrective actions, and ensure uninterrupted service delivery.
• Software Implementation & Upgrades: Support the deployment of ATM software updates, patches, and new implementations to enhance system functionality and security.
• Cross-Functional Collaboration: Work closely with banking and IT teams to address operational challenges, streamline processes, and ensure alignment with business objectives.
• Quality Assurance: Conduct rigorous testing and validation of ATM software configurations and updates to ensure compliance with technical and security standards.
• Documentation & Reporting: Maintain comprehensive technical documentation, incident logs, and support reports to facilitate knowledge sharing and regulatory compliance.
• Compliance & Security: Ensure all ATM operations adhere to stringent banking security standards, including PCI-DSS compliance and regulatory requirements.

Required Experience & Skills

To excel in this role, candidates must possess the following qualifications and competencies:

• Technical Expertise: 3 to 5 years of hands-on experience in ATM software support, maintenance, or implementation within a banking or financial services environment.
• ATM System Knowledge: In-depth understanding of ATM transaction processing, switch management, and network operations.
• Banking Technology Proficiency: Familiarity with ATM software platforms and the broader banking technology infrastructure.
• Regulatory Compliance: Strong knowledge of banking security protocols, PCI-DSS compliance, and ATM regulatory standards to ensure adherence to industry best practices.
• Analytical & Problem-Solving Skills: Exceptional ability to analyze complex technical issues, identify root causes, and implement effective solutions independently.
• Onsite Availability: Must be prepared to work onsite in Riyadh, Saudi Arabia, with valid work authorization or a transferable Iqama.

Why Join Us?

As an ATM Software Support Specialist, you will play a pivotal role in maintaining the reliability and security of critical banking infrastructure. This position offers the opportunity to work within a forward-thinking organization, contribute to cutting-edge financial technology solutions, and advance your career in a high-impact environment. If you are a detail-oriented professional with a passion for technology and banking systems, we encourage you to apply and take the next step in your career journey.

Application Process

Interested candidates are invited to submit their updated CV to [email protected], with the job title clearly mentioned in the subject line. We look forward to reviewing your application and exploring how your expertise can contribute to our success.