Customer Experience Manager

Customer Experience Manager - Riyadh

We are seeking a seasoned Customer Experience Manager with a minimum of 10 years of experience to drive transformative initiatives, optimize customer journeys, and foster a culture of service excellence across our organization. Immediate availability is preferred, and fluency in Arabic is required.

• Lead customer experience transformation initiatives.
• Design and optimize end-to-end customer journeys.
• Leverage customer insights and data to drive service improvements.
• Collaborate cross-functionally to implement customer experience strategies.
• Define and track CX KPIs such as NPS, CSAT, and CES.
• Prepare executive presentations and manage key stakeholders.

Candidates should possess:

• 10+ years of experience in Customer Experience, Business Transformation, or Management Consulting.
• Previous experience in a leading consulting firm is preferred.
• Fluency in Arabic and English.
• Strong stakeholder management, analytical, and problem-solving skills.
• Experience with customer journey mapping and service design.
• Excellent communication and project management skills.

This role is based in Riyadh and we are seeking local KSA talent.