SALES EXECUTIVE

Position Overview

We are seeking a dynamic and results-driven Sales Executive to join our team and drive revenue growth by expanding our customer base and maximizing sales opportunities. In this pivotal role, you will act as the primary liaison between our company and assigned customers, ensuring seamless service delivery while maintaining strong relationships and identifying new business prospects. Your responsibilities will encompass a broad spectrum of sales and operational tasks, including strategic planning, customer engagement, and performance reporting, all aimed at achieving and exceeding sales targets.

Key Responsibilities

The Sales Executive will be entrusted with the following core duties and responsibilities:

• Customer Acquisition and Retention: Proactively identify, engage, and sell to potential and existing customers within the assigned territory, ensuring sustained business growth and customer satisfaction.
• Market Intelligence and Feedback: Monitor and report on competitive activities, market trends, and customer feedback to inform strategic decision-making and maintain a competitive edge.
• Planogram Implementation: Ensure the accurate and consistent execution of planograms (product displays) in retail outlets to optimize product visibility and sales performance.
• Order Processing and Documentation: Initiate special order requests as needed, prepare and submit all required documentation for call cycles or business reviews, and present customer orders to the team leader and finance department.
• Invoice Management: Collect invoices in accordance with the company’s aging policy, ensuring timely payments and minimizing overdue accounts.
• Customer Relationship Management: Address and escalate customer complaints to the sales team leader, ensuring prompt resolution and maintaining positive customer relationships.
• New Business Development: Identify and report new customer opportunities within the assigned territory to the team leader, contributing to the expansion of our market presence.
• Inventory Oversight: Conduct thorough inventory checks during each visit, covering both warehouse and shelf stock levels to ensure product availability and accurate reporting.
• Financial and Operational Reporting: Present daily collections to the distributor or accountant, issue return forms for defective products (with superior approval), and conduct quarterly customer account reconciliations, obtaining customer signatures for verification.
• Problem Resolution and Escalation: Address and document any issues or objections encountered during customer interactions that cannot be resolved independently, reporting them to the team leader for further action.

Qualifications and Competencies

To excel in this role, candidates must meet the following educational and experiential requirements:

• Education: Minimum qualification of a High School diploma or equivalent.
• Experience: A minimum of 1 to 2 years of relevant experience in sales, customer service, or a related field, with a proven track record of achieving sales targets and building customer relationships.
• Core Competencies:
  • Strong interpersonal and communication skills, with the ability to engage effectively with customers and internal stakeholders.
  • Proactive and self-motivated approach to sales and business development.
  • Analytical mindset with the ability to interpret market data and customer feedback.
  • Attention to detail and organizational skills to manage multiple tasks and deadlines efficiently.
  • Proficiency in basic computer applications and sales tools.

This role offers a unique opportunity to contribute to the growth and success of our organization while developing your sales and customer relationship management skills in a dynamic and challenging environment.