Technical Support Engineer

Technical Support Engineer

Join Streamax MENA in Riyadh as a Technical Support Engineer, where you'll play a pivotal role in ensuring our clients' systems run smoothly and efficiently. In this dynamic role, you'll provide technical assistance to our valued customers, troubleshoot complex issues, and collaborate with our cross-functional teams to resolve any challenges that arise.

Your day-to-day responsibilities will include:

• Handling inbound technical support requests via phone, email, and remote desktop.
• Diagnosing and troubleshooting technical issues, and providing solutions or workarounds.
• Documenting and tracking support cases using our ticketing system.
• Collaborating with our engineering and product teams to identify trends, provide feedback, and improve our products.
• Staying up-to-date with the latest technologies and industry best practices.

To excel in this role, you'll need a strong technical background, excellent communication skills, and a customer-focused mindset. If you're passionate about technology, thrive in a fast-paced environment, and enjoy solving complex puzzles, we'd love to hear from you.