Service Center Manager - Riyadh, Saudi Arabia

Position Overview

Fluke is seeking a highly motivated and experienced Service Center Manager to oversee our state-of-the-art service center located in Riyadh, Saudi Arabia. In this pivotal role, you will play a critical part in ensuring the seamless operation of our service center, driving customer satisfaction, and maintaining the highest standards of technical excellence. The ideal candidate will possess a strong background in service management, technical leadership, and operational oversight, with a proven ability to lead teams in a fast-paced, high-demand environment.

Key Responsibilities

• Operational Leadership: Oversee the day-to-day operations of the service center, ensuring all processes are executed efficiently and in compliance with company policies and industry standards. This includes managing workflows, resource allocation, and performance metrics to achieve operational excellence.
• Team Management: Lead, mentor, and develop a high-performing team of technicians, engineers, and support staff. Foster a culture of accountability, collaboration, and continuous improvement while aligning team goals with the broader objectives of Fluke.
• Customer Focus: Act as the primary point of contact for customers, addressing inquiries, resolving escalated issues, and ensuring timely and accurate service delivery. Build strong relationships with key stakeholders to enhance customer loyalty and retention.
• Technical Oversight: Ensure that all service and repair activities adhere to Fluke’s technical standards and safety protocols. Collaborate with engineering teams to implement best practices and stay abreast of industry advancements.
• Quality Assurance: Implement and monitor quality control measures to guarantee the highest level of service quality. Conduct regular audits, performance reviews, and process improvements to maintain compliance with ISO and other relevant certifications.
• Budget and Financial Management: Develop and manage the service center’s annual budget, including forecasting, cost control, and revenue optimization. Monitor financial performance and identify opportunities for efficiency gains and cost savings.
• Compliance and Safety: Ensure full compliance with local regulations, health and safety standards, and Fluke’s corporate policies. Promote a safety-first culture and conduct regular training sessions to mitigate risks and enhance workplace safety.
• Strategic Planning: Contribute to the long-term strategic planning of the service center, including expansion initiatives, technology adoption, and process optimization. Align service center goals with Fluke’s global business objectives.

Qualifications and Skills

• Education: Bachelor’s degree in Engineering, Business Administration, or a related field. A Master’s degree or professional certifications (e.g., PMP, ITIL, or Six Sigma) are advantageous.
• Experience: Minimum of 8-10 years of progressive experience in service management, technical leadership, or a related field, with at least 3-5 years in a managerial role. Prior experience in the industrial or test and measurement sector is highly desirable.
• Technical Proficiency: In-depth knowledge of service operations, repair processes, and diagnostic tools. Familiarity with Fluke products and industry standards is a plus.
• Leadership Abilities: Proven track record of leading and developing high-performing teams. Strong interpersonal skills with the ability to inspire and motivate employees across diverse functions.
• Analytical Skills: Exceptional problem-solving and decision-making abilities, with a keen eye for detail and a data-driven approach to performance management.
• Communication Skills: Excellent verbal and written communication skills in both English and Arabic. Ability to liaise effectively with internal stakeholders, customers, and senior leadership.
• Certifications: Relevant certifications in project management, quality assurance, or safety compliance are preferred.

Why Join Fluke?

As a global leader in precision measurement tools, Fluke offers a dynamic and rewarding work environment where innovation and excellence are at the forefront. You will have the opportunity to work with cutting-edge technology, collaborate with industry experts, and contribute to the success of a brand synonymous with reliability and precision. Fluke is committed to fostering diversity, inclusion, and professional growth, providing employees with the resources and support needed to thrive in their careers.

Join us in Riyadh and be part of a team that is shaping the future of industrial measurement and service excellence.