Personal Assistant

Shape Exceptional Hospitality as a Personal Assistant to the General Manager

At Hilton, we believe that extraordinary hospitality begins with the people who bring it to life. As a Personal Assistant to the General Manager, you will play a pivotal role in elevating the guest experience by providing seamless administrative support while embodying the warmth, integrity, and excellence that define our brand. This is not just an administrative role—it is an opportunity to contribute to a culture where every interaction leaves a lasting impression on our guests and colleagues alike.

Your Impact: A Day in the Life

In this dynamic and fast-paced role, you will serve as the right hand to the General Manager and department heads, ensuring that operations run smoothly and efficiently. Your responsibilities will encompass a blend of administrative precision and guest-focused service, including:

• Office Operations Excellence: Provide high-level administrative support, including word processing, data entry, document management, and efficient filing systems to streamline departmental workflows.
• Guest Experience Enhancement: Act as the first point of contact for guests, responding to inquiries, requests, and concerns with professionalism, empathy, and a solutions-oriented mindset to ensure every interaction is memorable.
• Communication Coordination: Manage incoming and outgoing communications with diligence, including telephone calls, emails, and formal correspondence, ensuring timely and accurate responses that reflect Hilton’s commitment to excellence.
• Travel and Logistics Management: Organize and coordinate travel arrangements for department managers, including flights, accommodations, and itineraries, with meticulous attention to detail and adherence to budgetary guidelines.
• Project Support and Initiative: Collaborate on special projects, departmental initiatives, and ad-hoc assignments, contributing your organizational skills and proactive approach to drive successful outcomes.

What We Look For: Your Qualities Define Your Success

At Hilton, our core values are the foundation of our success. We seek a Personal Assistant who embodies these principles and brings them to every task and interaction:

• Passion for Hospitality: A genuine enthusiasm for creating welcoming and exceptional experiences for guests and colleagues.
• Integrity and Ethics: A commitment to doing the right thing, even when no one is watching, and maintaining the highest standards of professionalism.
• Leadership Through Example: The ability to inspire and motivate others by demonstrating initiative, accountability, and a proactive mindset.
• Collaborative Spirit: A belief that teamwork is the key to achieving outstanding results, fostering a supportive and inclusive work environment.
• Ownership and Accountability: Taking responsibility for your actions and outcomes, ensuring that every task is completed with precision and care.
• Urgency and Discipline: A focus on the present moment, recognizing that your actions today can shape the future of our guests’ experiences and the success of our teams.

Why Join Hilton? A Culture of Care and Opportunity

Hilton is more than a global leader in hospitality—we are a community dedicated to fostering an award-winning workplace culture where every team member can thrive. Our recognition as a top employer on the World’s Best Workplaces list by Great Place to Work and Fortune is a testament to our commitment to creating an environment where people feel valued, supported, and inspired to grow.

As part of our team, you will enjoy a comprehensive benefits package designed to support your personal and professional well-being, including:

• Exclusive Travel Perks: Access to 110 nights of deeply discounted stays at Hilton properties worldwide, with rates as low as $40 USD per night through our Go Hilton travel program.
• Family-Friendly Policies: Paid parental leave for eligible team members, including partners and adoptive parents, recognizing the importance of family and work-life balance.
• Compassionate Support: Our Crisis Concierge program provides a single point of contact for practical and emotional support during challenging times.
• Mental Health Resources: Access to a range of well-being programs, including free counseling through our Employee Assistance Program (EAP) in many countries, ensuring you have the support you need to thrive both personally and professionally.

Whether you are embarking on a new career journey or seeking to leverage your skills in a dynamic and rewarding environment, Hilton offers the tools, resources, and opportunities to help you succeed. Come for the job, stay for the career, and be part of a team that is redefining the future of travel—one exceptional experience at a time.