Key Account Manager

Key Account Manager – Villeroy & Boch (Riyadh)

We are seeking a dynamic and results-driven Key Account Manager to join the esteemed team at Villeroy & Boch, a globally recognized leader in premium ceramic and tableware solutions. Based in Riyadh, this role is pivotal in driving revenue growth, fostering long-term client relationships, and ensuring the sustained success of our key accounts within the Kingdom of Saudi Arabia. The ideal candidate will possess a strategic mindset, exceptional negotiation skills, and a deep understanding of luxury and high-end market dynamics.

Key Responsibilities

• Account Growth & Revenue Expansion: Develop and execute strategic account plans to maximize sales opportunities, identify upselling and cross-selling prospects, and achieve annual revenue targets for assigned key accounts.
• Client Relationship Management: Cultivate and maintain strong, trusted relationships with high-profile clients, including luxury hotels, premium retailers, and corporate clients, ensuring high levels of satisfaction and loyalty.
• Market & Competitive Analysis: Conduct thorough market research to stay ahead of industry trends, competitor activities, and customer preferences, providing actionable insights to refine sales strategies.
• Collaboration & Internal Coordination: Work closely with cross-functional teams, including marketing, logistics, and customer service, to ensure seamless order fulfillment, product delivery, and post-sales support.
• Contract Negotiation & Pricing Strategy: Lead negotiations on pricing, terms, and contracts to secure favorable agreements while maintaining profitability and aligning with company policies.
• Performance Reporting & KPI Tracking: Monitor and report on key performance indicators (KPIs), including sales growth, client retention rates, and market share, providing regular updates to senior management.
• Product & Solution Expertise: Demonstrate in-depth knowledge of Villeroy & Boch’s product portfolio, including tableware, bathroom ceramics, and design solutions, to effectively advise clients and address their specific needs.

Qualifications & Experience

To excel in this role, candidates must meet the following criteria:

• Education: Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. An MBA or advanced degree is a plus.
• Experience: Minimum of 5 years of progressive sales experience, with at least 3 years in a key account management or senior sales role within the luxury goods, hospitality, or premium retail sectors.
• Skills:
  • Proven track record of exceeding sales targets and driving revenue growth in competitive markets.
  • Exceptional interpersonal, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
  • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Proficiency in CRM software (e.g., Salesforce, SAP) and Microsoft Office Suite.
  • Fluency in English and Arabic; additional languages are advantageous.
• Personal Attributes: Self-motivated, resilient, and highly organized, with a passion for delivering outstanding customer service and building long-term partnerships.

Why Join Villeroy & Boch?

As a Key Account Manager at Villeroy & Boch, you will be part of a prestigious organization renowned for its heritage, innovation, and commitment to excellence. You will enjoy:

• A competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities.
• Opportunities for international exposure and career advancement within a global brand.
• A collaborative and inclusive work environment that values creativity, integrity, and customer-centricity.

If you are a strategic thinker with a passion for luxury sales and a desire to elevate your career with a world-class brand, we invite you to apply for this exciting opportunity in Riyadh.