Technical Support Engineer L1- Riyadh, KSA

Technical Support Engineer L1 - Riyadh, KSA

Join DeepSource Technologies in Riyadh as a Technical Support Engineer L1. In this role, you will be the first point of contact for our valued customers, providing technical assistance and resolving their queries efficiently.

Your primary responsibility will be to manage and resolve customer issues, ensuring high levels of customer satisfaction. You will work closely with our development and operations teams to troubleshoot and resolve complex technical problems.

To excel in this role, you should have a strong technical background, excellent communication skills, and a customer-centric mindset. Proficiency in Arabic and English is a must.

• Bachelor's degree in Computer Science or a related field
• Proven experience in a similar role
• Strong troubleshooting skills and problem-solving abilities
• Familiarity with software development lifecycle
• Excellent communication and interpersonal skills
• Fluency in Arabic and English