Sales Executive

Role Overview

We are seeking a dynamic and results-driven Sales Executive to join our team and play a pivotal role in expanding our membership base. In this position, you will serve as the face of our organization, delivering an exceptional, customer-centric sales experience that aligns with the standards of our standard branch locations. Your responsibilities will encompass engaging with prospects, conducting informative and engaging club tours, executing structured follow-ups, and ensuring every potential member receives transparent information, respectful service, and a memorable sales journey. The ideal candidate will thrive in a fast-paced environment, possess strong interpersonal skills, and demonstrate a proven ability to convert leads into loyal members.

Key Responsibilities

Lead Management & Sales Performance

• Handle all incoming leads with prompt, professional, and personalized communication to foster trust and engagement.
• Conduct structured and engaging club tours, showcasing our facilities, amenities, and unique value proposition in a clear and compelling manner.
• Leverage relationship-based selling techniques, tailored recommendations, and in-depth product knowledge to convert leads into members.
• Maintain rigorous follow-up discipline with all leads, trial participants, and pending prospects using our CRM system to ensure no opportunity is overlooked.
• Consistently meet and exceed monthly membership sales targets to drive branch revenue and growth.

Customer Service & Member Experience

• Provide a warm, respectful, and culturally sensitive greeting and service to every visitor, ensuring a positive first impression.
• Tailor the sales experience to diverse member segments, including individuals, families, and corporate clients, to meet their unique needs.
• Offer one-to-one consultations and deliver clear, concise explanations of our membership options, services, and benefits.
• Demonstrate comprehensive knowledge of our services, fitness classes, trainers, schedules, and branch-specific features to address inquiries confidently.
• Collaborate closely with the Member Experience team to facilitate seamless onboarding for new members and ensure a smooth transition into our community.

Proactive Outreach & Community Engagement

• Execute outbound calls, WhatsApp follow-ups, and targeted email campaigns to nurture leads and maintain engagement.
• Build and sustain strong relationships with local businesses, residential communities, and corporate partners to generate referrals and expand our network.
• Represent the branch professionally at activations, events, and neighborhood engagements to enhance brand visibility and attract new members.

CRM Compliance & Reporting

• Accurately log all interactions, follow-ups, tours, and outcomes in the CRM system to maintain a comprehensive record of member engagement.
• Ensure lead pipelines are well-organized and updated in real-time to provide management with full visibility into sales activities and performance.
• Generate and submit daily and weekly reports detailing leads, conversion rates, challenges, and opportunities to support data-driven decision-making.

Teamwork & Branch Alignment

• Coordinate with the Sales Manager to align on daily priorities, sales strategies, and pipeline management to maximize efficiency and results.
• Support branch-wide initiatives, member events, and promotional campaigns to foster a vibrant and engaged community.
• Uphold the highest standards of professionalism, including grooming, etiquette, and communication tone, to represent the brand with integrity.

Qualifications & Skills

Education & Experience

• Minimum Qualifications:
  • A secondary-school certificate (high school diploma) is required; a tertiary qualification is not mandatory.
  • Minimum of 1 year of total work experience in any sector.
  • No minimum relevant experience is required, but candidates must demonstrate basic competency in the core duties of the role.
• Preferred Qualifications:
  • A diploma or Bachelor’s degree in Business Administration, Marketing, Sales, Communications, or a related field.
  • CRM or Salesforce certification is a plus.
  • Recognition of a sales methodology certification, such as SPIN, Sandler, or Challenger, is advantageous.
  • Preference will be given to Saudi nationals (KSA) to support Saudization and Nitaqat compliance, though this is not a mandatory requirement.

Language & Skills

• Proficiency in both Arabic and English is required, with Arabic preferred for optimal communication with local members and partners.
• Strong sales and closing techniques to drive conversions and meet targets.
• Expertise in customer relationship management and service etiquette to build long-term loyalty.
• Exceptional presentation and communication skills to articulate the value of our membership effectively.
• Ability to handle objections and persuasion challenges with confidence and professionalism.
• Superior time management and follow-up discipline to ensure no lead is left unattended.
• Cultural sensitivity and confidentiality to maintain trust and integrity in all interactions.
• Capacity to thrive in a fast-paced, dynamic environment while delivering consistent results.