Health Club Receptionist

Position Overview

Join the esteemed team at Mandarin Oriental Al Faisaliah Riyadh as a Health Club Receptionist, where luxury meets exceptional service in one of the most prestigious addresses in Saudi Arabia. Located in the heart of Riyadh, our award-winning hotel sets new benchmarks for elegance, central convenience, and panoramic city views, all delivered with the signature Mandarin Oriental experience. As a key member of the Health Club Department, you will play a pivotal role in ensuring seamless guest experiences, from check-in to check-out, while upholding the highest standards of professionalism and hospitality.

Key Responsibilities

In this dynamic role, you will serve as the first point of contact for guests visiting the Health Club, providing a warm and welcoming atmosphere while managing all operational aspects with precision and care. Your responsibilities will include:

• Guest Services: Manage all bookings for Health Club treatments, including spa services, fitness sessions, and wellness programs. Provide detailed explanations of available services, ensuring guests are fully informed and satisfied with their experience.
• Point of Sale (POS) Management: Handle all transactions related to retail purchases within the Health Club, ensuring accuracy and efficiency in processing payments while maintaining a high level of customer service.
• Guest Check-In and Check-Out: Facilitate smooth and professional check-ins and check-outs for all guests, ensuring a seamless transition into and out of the Health Club. Maintain accurate records and uphold the hotel’s standards of confidentiality and discretion.
• Compliance and Standards: Adhere strictly to all corporate policies, hotel guidelines, and Standard Operating Procedures (SOPs) as outlined by the Health Club Operations Supervisor or Manager. Ensure full compliance with the Mandarin Oriental Group’s Code of Conduct, which mandates adherence to legal, regulatory, and ethical requirements in all business activities.
• Hygiene and Presentation: Maintain a clean, organized, and hygienic work environment at all times. Ensure that the reception area is always presentable and reflects the luxury standards of the hotel.
• Guest Engagement: Greet all guests with warmth and professionalism upon arrival. Offer new guests a tour of the Health Club facilities and provide returning guests with re-orientations to enhance their experience. Foster a culture of respect and courtesy among guests and colleagues alike.
• Operational Support: Assist in optimizing the guest journey throughout their visit, ensuring that all interactions are efficient, personalized, and aligned with the hotel’s commitment to excellence.

Qualifications and Skills

To excel in this role, you must possess a blend of industry knowledge, interpersonal skills, and a passion for guest satisfaction. The ideal candidate will demonstrate:

• Industry Knowledge: A strong understanding of current trends in the health club and spa industry, including wellness practices, fitness programs, and holistic well-being concepts.
• Communication and Interpersonal Skills: Exceptional verbal and written communication abilities, with the capacity to engage with guests and colleagues at all levels. Your professional demeanor and friendly approach will be instrumental in creating a positive guest experience.
• Collaboration and Adaptability: The ability to work effectively within a team, fostering a collaborative environment where integrity, respect, and responsibility are prioritized. A growth mindset and willingness to embrace new challenges are essential.

What We Offer

At Mandarin Oriental, we are committed to nurturing the growth and well-being of our team members. As a valued member of our #MOfamily, you will enjoy a comprehensive benefits package designed to support your personal and professional development, including:

• Learning and Development: We invest in your success through tailored learning programs that cater to various stages of your career, ensuring continuous growth and skill enhancement.
• MOstay Program: Enjoy complimentary or discounted stays at Mandarin Oriental properties worldwide, allowing you to experience the luxury and hospitality we provide to our guests.
• Health and Wellness Benefits: Prioritize your well-being with access to a range of health benefits and wellness programs, designed to help you achieve a balanced and fulfilling lifestyle.
• Retirement Plans: Benefit from competitive retirement plans that reward your long-term commitment to our organization, reflecting our dedication to your future.
• Competitive Compensation: Receive a salary that reflects your skills and contributions, along with opportunities for career advancement in a globally recognized luxury brand.
• Health Insurance: Comprehensive health coverage to ensure your peace of mind and well-being.

If you are passionate about delivering exceptional service and thrive in a fast-paced, luxury environment, we invite you to join our team and become a fan of the extraordinary.