Key Account Executive

Position Overview

We are seeking a dynamic and results-driven Key Account Executive to join our team and play a pivotal role in executing our sales strategies, fostering long-term customer relationships, and driving revenue growth within assigned key accounts. In this position, you will serve as the primary liaison between our organization and high-value clients, ensuring the delivery of exceptional service while achieving and exceeding sales targets. Your responsibilities will encompass strategic account management, market intelligence gathering, and collaborative engagement with internal teams to align on business objectives and promotional initiatives. This role is ideal for a self-motivated professional with a proven track record in sales excellence and a passion for building sustainable partnerships in the healthcare and pharmaceutical sector.

Core Responsibilities

Sales Execution & Target Achievement

The Key Account Executive will be responsible for driving sales performance by achieving or surpassing assigned targets for designated products within the assigned territory or accounts. This includes:

• Developing and implementing monthly and quarterly activity plans to ensure consistent progress toward sales objectives;
• Monitoring performance metrics and adjusting strategies as needed to optimize results;
• Leveraging data-driven insights to identify growth opportunities and prioritize high-potential accounts.

Strategic Account Management

As the trusted advisor to key accounts, you will cultivate and maintain strong, long-lasting relationships with healthcare professionals, purchasing stakeholders, and institutional decision-makers. Your duties will include:

• Acting as the primary point of contact for assigned key accounts, ensuring seamless communication and issue resolution;
• Documenting all account activities meticulously and maintaining up-to-date customer records to support strategic decision-making;
• Collaborating with internal teams to execute commercial agreements, promotional campaigns, and product launches effectively.

Market Intelligence & Strategic Insights

To maintain a competitive edge, you will gather and analyze market intelligence, providing actionable insights to sales leadership. This involves:

• Monitoring competitor activities, customer needs, and emerging industry trends;
• Assessing market dynamics and recommending strategic actions to enhance our market positioning;
• Sharing real-time feedback from customers to inform product development and marketing strategies.

Customer Relationship Management

Exceptional customer service is at the heart of this role. You will be expected to:

• Build trust-based relationships with stakeholders through consistent engagement and value-driven interactions;
• Address customer inquiries and complaints promptly and professionally, ensuring high levels of satisfaction and loyalty;
• Act as a consultative partner, offering tailored solutions that align with customer needs and business objectives.

Reporting, Forecasting & Collaboration

Transparency and collaboration are essential to our success. You will:

• Prepare accurate and timely reports on sales performance, account status, and field activities for management review;
• Assist in demand forecasting and provide insights to support sales planning and inventory management;
• Work closely with the sales and marketing teams to align on campaigns, promotional events, and strategic initiatives;
• Participate in field activities, conferences, and industry events to strengthen brand presence and network with key stakeholders.

Compliance & Resource Optimization

Adherence to ethical standards and regulatory requirements is non-negotiable. You will:

• Ensure all sales and promotional activities comply with company policies, industry regulations, and ethical guidelines;
• Leverage company-provided tools, resources, and CRM systems (e.g., Salesforce, Veeva) to maximize customer engagement and operational efficiency;
• Optimize the use of available resources to drive measurable business impact and customer satisfaction.

Qualifications & Experience

Internal Candidates

Applicants from within our organization should have:

• At least three years of experience as an Executive Medical Representative, with two years achieving 100% of sales targets and one year at 95% or higher;
• A proven ability to build and sustain strong client relationships;
• Exceptional communication, negotiation, and presentation skills in both English and Arabic;
• A track record of consistently meeting or exceeding sales targets.

External Candidates

External applicants must meet the following criteria:

• A Bachelor’s degree in Pharmacy, Life Sciences, Business Administration, or a related field;
• Three to four years of experience in a key account role within the pharmaceutical industry;
• Strong interpersonal skills with a demonstrated ability to cultivate and maintain client relationships;
• Fluency in both English and Arabic, with excellent communication, negotiation, and presentation abilities;
• A history of achieving or surpassing sales targets in previous roles.

Key Competencies

We are looking for a candidate who embodies the following attributes:

• A deep understanding of the healthcare and pharmaceutical landscape in Saudi Arabia;
• A commercially driven mindset with a focus on delivering measurable outcomes;
• Exceptional interpersonal skills and a customer-centric approach to relationship building;
• Strong analytical abilities to interpret territory and account data, identifying growth opportunities;
• High levels of self-motivation, organization, and the ability to manage multiple priorities effectively;
• Proficiency in Microsoft Office Suite and experience with CRM platforms such as Salesforce or Veeva.