Sales Associate

Position Overview

We are seeking a motivated and customer-focused Sales Associate to join the team at Al Ahli Club stores. In this role, you will play a pivotal part in delivering an outstanding shopping experience to our valued customers while representing the club’s brand with professionalism and enthusiasm. Your responsibilities will include driving sales, maintaining store standards, and fostering a strong connection between fans and the club’s merchandise. This position is ideal for individuals who are passionate about sports, retail, and customer service, and who thrive in a dynamic and collaborative environment.

Key Responsibilities

The Sales Associate will be accountable for the following core functions:

• Customer Service & Sales:
  • Greet customers warmly and provide attentive, personalized assistance to meet their shopping needs.
  • Identify customer preferences and recommend products that align with their interests, utilizing upselling and cross-selling techniques to enhance sales opportunities.
  • Achieve individual and store sales targets, contributing directly to the commercial success of the store.
• Store Operations:
  • Process sales transactions accurately and efficiently using the POS system, ensuring a seamless checkout experience for customers.
  • Assist in the efficient receiving, unpacking, and presentation of new merchandise to maintain an organized and appealing store layout.
  • Monitor and manage stock levels on the sales floor, ensuring products are readily available and presented in accordance with brand guidelines.
  • Participate in inventory counts and support stock management processes to maintain optimal inventory levels.
• Visual Merchandising & Store Standards:
  • Ensure all products are displayed in a visually appealing manner that adheres to club and brand merchandising standards.
  • Maintain a clean, tidy, and well-organized store environment to create a welcoming atmosphere for customers.
  • Update promotional materials and signage to reflect current campaigns and ensure accurate information is communicated to customers.
• Fan & Club Representation:
  • Act as a brand ambassador for Al Ahli Club, embodying the club’s values and passion for excellence in every customer interaction.
  • Engage with fans and customers to deepen their connection to the club, providing insights into products, promotions, and club initiatives.
  • Deliver accurate and up-to-date information to customers, enhancing their overall shopping experience.
• Teamwork & Collaboration:
  • Work collaboratively with fellow associates and store management to ensure smooth and efficient daily operations.
  • Provide support to colleagues during peak periods to meet customer demand and maintain service excellence.
  • Contribute ideas and feedback to drive continuous improvement in store performance and customer satisfaction.

Qualifications & Skills

To excel in this role, the ideal candidate will possess the following qualifications and attributes:

• A high school diploma or equivalent is required; a diploma or degree in Business, Marketing, Retail, or a related field is considered an advantage.
• 1–4 years of relevant experience in retail or customer service, with a preference for candidates with experience in sports retail, apparel, or fast-moving consumer goods (FMCG).
• A proven track record of delivering exceptional customer service and building strong customer relationships.
• Basic proficiency in POS systems and cash handling procedures.
• Familiarity with inventory management and visual merchandising best practices is beneficial.
• Knowledge of key performance indicators (KPIs) is an added advantage.
• Exceptional interpersonal skills, a positive attitude, and a genuine passion for sports and the club.
• Strong teamwork and communication skills, with the ability to work effectively under pressure during busy sales periods.
• Fluency in both Arabic and English is essential to engage with a diverse customer base.