Sales Director

About Lucidya

Lucidya is an AI-native platform designed to revolutionize customer experience (CX) intelligence by autonomously managing entire customer lifecycles—from initial engagement to retention and growth. Unlike conventional platforms that merely surface insights and leave execution to the user, Lucidya completes the feedback loop with proprietary Natural Language Understanding (NLU) capabilities, developed entirely in-house and trained on millions of multilingual conversations. This empowers marketing, support, CX, and research teams to deliver hyper-personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why This Role Matters

As Lucidya enters a pivotal phase of rapid expansion, we are seeking a dynamic and strategic Sales Director to spearhead the scaling of our commercial organization and propel us into the next chapter of success. Reporting directly to the Chief Commercial Officer, you will lead a high-performing team of sales professionals, driving the acquisition of complex, high-value opportunities while fostering enduring customer relationships. Your mandate extends beyond revenue generation—you will cultivate a high-performing sales culture characterized by discipline, accountability, and continuous improvement, ensuring predictable and sustainable growth.

This role is ideal for a hands-on leader who thrives in close collaboration with the business. You will dedicate time to coaching your team, guiding strategic customer engagements, and working cross-functionally to refine our go-to-market strategies. Your success will be measured not only by revenue targets but also by the strength of the team you build and the sales culture you cultivate.

Key Responsibilities

• Sales Strategy & Execution: Develop and implement a robust sales strategy aligned with Lucidya’s ambitious revenue growth objectives and long-term commercial vision.
• Team Leadership & Development: Lead, mentor, and develop a high-performing sales team, fostering a culture of accountability, collaboration, and continuous improvement.
• Strategic Opportunity Support: Provide hands-on guidance to your team throughout complex sales cycles, removing obstacles and ensuring the successful closure of high-value deals.
• Stakeholder Engagement: Build and nurture trusted relationships with senior customer stakeholders, positioning yourself as a key partner in high-value commercial engagements.
• Pipeline & Forecast Management: Drive healthy pipeline generation, opportunity progression, and forecast accuracy through rigorous CRM discipline and sales management practices.
• Performance Optimization: Establish clear KPIs, monitor team performance, and leverage data-driven insights to enhance sales execution and commercial effectiveness.
• Complex Buying Journey Navigation: Expertly manage multi-stakeholder sales cycles, formal procurement processes, and executive decision-making to secure long-term customer commitments.
• Cross-Functional Collaboration: Partner closely with Marketing, Product, Customer Success, and executive leadership to align on customer outcomes and accelerate business growth.
• Process Improvement: Continuously identify and implement opportunities to enhance sales processes, pipeline quality, forecasting accuracy, and overall commercial performance.

Requirements

Who You Are

• Proven Leadership: Minimum 5 years of experience leading high-performing B2B SaaS sales teams in fast-paced, growth-oriented environments.
• Revenue Achievement: A track record of consistently exceeding ambitious revenue targets and building scalable, predictable sales organizations.
• Coaching Excellence: A passion for developing talent, with a natural ability to inspire and elevate team performance through mentorship and guidance.
• Strategic Acumen: Comfortable leading from the front, actively participating in strategic customer meetings, negotiations, and complex commercial discussions.
• Sales Cycle Expertise: Proven experience managing long, multi-stakeholder sales cycles, including navigating formal procurement and buying processes with confidence.
• Data-Driven Decision Making: Strong commercial intuition combined with analytical rigor, using data, forecasting, and pipeline insights to drive informed decisions.
• Relationship Building: Exceptional ability to establish trust quickly with customers, internal teams, and cross-functional stakeholders through clear communication and sound judgment.
• Adaptability: Thrives in dynamic environments where priorities shift, challenges are embraced, and a commitment to continuous improvement is ingrained in the culture.
• Education: Bachelor’s degree in Business, Marketing, or a related field is preferred.

Hiring Process Overview

The hiring process is designed to evaluate your strategic thinking, leadership capabilities, and cultural alignment with Lucidya. It consists of the following stages:

• Stage 1: Initial conversation with Talent Acquisition to assess your background and motivations.
• Stage 2: In-depth interview with the Chief Commercial Officer to discuss your vision for scaling the sales organization.
• Stage 3: Assessment of your leadership style and commercial acumen through additional interviews with key stakeholders.
• Stage 4: Final review and offer presentation.