Problem Manager

Join Our Team as a Problem Manager

The Problem Manager is a pivotal role responsible for ensuring the quality and integrity of our process Problem Management, encompassing Reactive, Proactive, and Enhanced Problem Management.

• Reactive Problem Manager:
• Conduct post-incident reviews to analyze problems, identify root causes, and recommend corrective actions.
• Develop and maintain a comprehensive knowledge base of problems, root causes, and solutions.
• Identify and track network risks until closure.
• Facilitate regular post-incident reviews and lessons-learned meetings with stakeholders.
• Proactive Problem Manager:
• Prescribe and implement proactive methods to prevent incidents.
• Act as the owner of Problem Management cases, supporting the implementation of preventive actions.
• Analyze and validate network performance reports, and prepare action plans for network improvement.
• Identify Single Points of Failure in the network and perform detailed outage report analysis.
• Correlate alarms, trouble tickets, and work orders to resolve chronic network issues.
• Enhanced Problem Manager:
• Develop predictive analysis models based on alarms, outages, latency, QoS, capacity, and utilization trends.
• Collect and analyze data to identify patterns of major problems.
• Seek new solutions or improvements for existing ones.
• Support the Data Authority team and automation team in understanding automation/AI/ML requirements.
• Prepare MOP for automation/AI/ML use cases.

We seek a candidate with a degree in Engineering, preferably in Electronics, Computer Science, Telecommunication, or a related field, with 5-12 years of experience in the area of expertise and ITIL certification. Strong telecom fundamentals, understanding of mobile networks architecture, and proficiency in English are essential. Apply your expertise in data analysis, trends, and statistics, along with your leadership skills in delivering results and meeting customer expectations.