Business Development Manager ( SMB Team Lead)

About Servme

Servme is a leading guest experience and CRM platform designed for the modern hospitality industry. Our innovative solution streamlines operations by offering comprehensive tools such as table and seat management, waitlist systems, guest profiling, commission-free online bookings, a full marketing suite, and advanced analytics. Built to integrate seamlessly with telephone systems, point-of-sale platforms, hotel property management systems, payment gateways, and major social media channels like Facebook, Google, and Instagram, Servme serves as the operational backbone for smarter restaurants, cafes, and hotels. As a fast-growing company, we are committed to revolutionizing hospitality through technology and operational efficiency, establishing ourselves as the preferred guest experience platform across the region and beyond.

Role Overview

At Servme, growth is achieved through relentless execution and a results-driven approach. We are seeking a dynamic Business Development Manager to lead our SMB sales team in the GCC region. This role is not merely about account management—it is a high-impact, individual contributor position focused on closing new business, driving revenue, and leading a team to exceed targets. As a player-coach, you will own both your personal sales quota and the performance of a team of 2-4 Business Development Managers, ensuring consistent pipeline conversion and revenue delivery.

Key Responsibilities

• Revenue Leadership: Own and deliver on both team and individual sales targets, ensuring consistent performance and growth.
• Team Management: Lead, mentor, and scale a high-performing team of 2-4 Business Development Managers, fostering a culture of accountability and excellence.
• Personal Contribution: Personally close high-value or strategic deals while maintaining a strong presence in the sales cycle.
• Performance Optimization: Monitor pipeline health, conversion rates, and sales activity daily to identify trends and areas for improvement.
• Sales Process Refinement: Develop and enforce best practices in CRM usage, forecasting accuracy, and reporting standards to drive efficiency.
• Coaching and Development: Provide hands-on coaching to the team on discovery techniques, demo delivery, objection handling, and closing strategies to enhance performance.
• Cross-Functional Collaboration: Work closely with Marketing and SDR teams to ensure a steady pipeline of qualified leads, and partner with Customer Success to facilitate seamless onboarding and retention.
• Market Insights: Deliver actionable feedback to Product and Marketing teams based on real-time market insights and customer interactions.

Requirements

• Experience: 5-7 years in SMB sales, B2B sales, or SaaS sales, with a proven track record as a top performer and deal closer.
• Leadership: Demonstrated experience managing or mentoring sales teams in high-performance environments, with a focus on scaling operations and revenue growth.
• Market Knowledge: Deep understanding of the GCC market and the SMB customer landscape, including negotiation, objection handling, and closing techniques.
• Analytical Skills: A data-driven mindset with a strong focus on pipeline management, conversion optimization, and performance tracking.
• Personal Attributes: Highly driven, competitive, and execution-focused, with the ability to thrive under pressure in a target-driven environment.
• Technical Proficiency: Experience with CRM systems such as HubSpot or Salesforce.
• Language Skills: Fluency in English and Arabic is required; proficiency in French is a plus.

What We Offer

• Culture: An inclusive, diverse, and innovative work environment that supports flexibility through remote, in-office, and hybrid work arrangements.
• Compensation: Highly competitive salary packages, including performance-based bonuses and the potential for equity participation.
• Development: Opportunities for personal and professional growth, including regular training sessions, an annual learning stipend, and mentorship programs.
• Autonomy: The freedom to take ownership of your role, set ambitious goals, and drive meaningful impact in a hyper-growth environment.