Front Office Supervisor

Position Overview

We are seeking a highly motivated and experienced Front Office Supervisor to join our dynamic team at Marriott International, Inc. in the vibrant city of Riyadh. In this pivotal role, you will oversee the daily operations of the front office department, ensuring exceptional guest experiences while maintaining the highest standards of service excellence. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a passion for delivering outstanding hospitality in a fast-paced environment.

Key Responsibilities

• Team Leadership: Supervise, mentor, and motivate a team of front office staff, including receptionists, concierge, and bell services, to ensure seamless operations and adherence to company policies.
• Guest Experience Management: Act as the primary point of contact for guest inquiries, complaints, and special requests, resolving issues promptly and professionally to enhance guest satisfaction and loyalty.
• Operational Excellence: Oversee front desk operations, including check-ins, check-outs, reservations, and billing, while ensuring compliance with Marriott International’s standards and procedures.
• Training and Development: Conduct regular training sessions to enhance staff skills in customer service, communication, and technical competencies, fostering a culture of continuous improvement.
• Performance Monitoring: Evaluate staff performance through KPIs such as check-in/check-out efficiency, guest feedback scores, and adherence to service standards, providing constructive feedback and recognition as needed.
• Collaboration and Communication: Work closely with other departments, including housekeeping, food and beverage, and maintenance, to ensure a cohesive and efficient workflow that meets the needs of guests and the property.
• Financial Oversight: Monitor and manage front office revenue, including cash handling, audits, and reporting, to ensure accuracy and accountability.
• Compliance and Safety: Ensure adherence to Marriott International’s safety protocols, emergency procedures, and local regulations to maintain a secure and compliant environment for guests and staff.

Qualifications and Skills

To excel in this role, you should possess the following qualifications and attributes:

• Education: A bachelor’s degree in hospitality management, business administration, or a related field is preferred. Alternatively, a combination of relevant experience and education may be considered.
• Experience: Minimum of 3-5 years of progressive experience in front office operations within the hospitality industry, with at least 2 years in a supervisory or leadership role.
• Technical Skills: Proficiency in property management systems (PMS) such as Opera, Micros, or similar software, as well as strong computer literacy and familiarity with Microsoft Office Suite.
• Soft Skills: Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, staff, and senior management. Strong problem-solving abilities and a customer-centric mindset are essential.
• Language Proficiency: Fluency in English is mandatory; additional proficiency in Arabic or other languages is a significant advantage.
• Certifications: Certifications in hospitality management, such as the Certified Hotel Administrator (CHA) or similar credentials, are desirable but not mandatory.

Work Environment

The Front Office Supervisor will operate in a high-energy, guest-focused environment at a Marriott International property in Riyadh. The role requires flexibility to work varying shifts, including evenings, weekends, and holidays, to accommodate the needs of the business. The position offers opportunities for professional growth within Marriott International’s global network of luxury hotels and resorts.

Why Join Marriott International?

As a global leader in hospitality, Marriott International is committed to creating exceptional experiences for guests and providing unparalleled career development opportunities for employees. Joining our team means becoming part of a diverse and inclusive community where your contributions are valued, and your career aspirations are supported. We offer competitive compensation packages, comprehensive benefits, and the chance to work alongside industry professionals dedicated to excellence.