Mgr-Front Desk

Job Overview

We are seeking a dynamic and experienced Manager-Front Desk to oversee the operations of the front desk department at our prestigious Marriott International, Inc. property in Riyadh. In this pivotal role, you will lead a team of front desk associates, ensuring exceptional guest experiences while maintaining operational excellence. The ideal candidate will possess strong leadership skills, a customer-centric approach, and the ability to manage day-to-day front desk activities with precision and professionalism.

Key Responsibilities

• Team Leadership and Development: Supervise, mentor, and train front desk staff to deliver outstanding service. Foster a positive work environment that encourages teamwork, accountability, and continuous improvement.
• Guest Experience Management: Ensure seamless check-ins, check-outs, and reservations while addressing guest inquiries and resolving issues promptly. Uphold Marriott’s high standards for hospitality and service excellence.
• Operational Oversight: Monitor front desk operations to ensure compliance with company policies, safety protocols, and quality standards. Oversee cash handling, record-keeping, and reporting activities with accuracy and integrity.
• Conflict Resolution and Problem-Solving: Act as a point of escalation for guest complaints or operational challenges. Implement corrective actions to enhance guest satisfaction and operational efficiency.
• Collaboration and Communication: Work closely with other departments, including housekeeping, food and beverage, and management, to ensure a cohesive and guest-focused experience. Maintain clear and professional communication with all stakeholders.
• Performance Metrics and Reporting: Track key performance indicators (KPIs) such as guest satisfaction scores, response times, and operational efficiency. Prepare and present reports to senior management to support data-driven decision-making.
• Training and Compliance: Ensure all front desk staff are trained in Marriott’s policies, emergency procedures, and service standards. Conduct regular audits to maintain compliance with industry regulations and company guidelines.

Qualifications and Skills

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Alternatively, a combination of education and relevant experience may be considered.
• Experience: Minimum of 3-5 years of progressive experience in front desk operations, preferably within a luxury hotel or hospitality environment. Prior supervisory or management experience is highly desirable.
• Technical Proficiency: Strong working knowledge of property management systems (PMS), Microsoft Office Suite, and other relevant software tools. Familiarity with Marriott’s systems and standards is a plus.
• Language Skills: Fluency in English and Arabic is required. Additional languages are advantageous.
• Soft Skills: Exceptional interpersonal, communication, and organizational skills. Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Certifications: Certification in hospitality management or related fields is a valuable asset.

Why Join Marriott International?

As a global leader in hospitality, Marriott International offers unparalleled career growth opportunities, a supportive work culture, and the chance to work with a diverse and talented team. Our commitment to excellence, innovation, and guest satisfaction makes us a preferred employer in the industry. If you are passionate about delivering exceptional service and leading a high-performing team, we invite you to apply for this exciting opportunity in Riyadh.