Digital and Solution Operation Senior Analyst

Join Lebara Mobile KSA, a leading telecommunications company and multi-award-winning virtual network operator (MVNO), as our Digital and Solution Operation Senior Analyst.

We're transforming the telecom sector by delivering affordable, reliable, and customer-centric mobile services across the Kingdom. In this role, you'll ensure the stability and availability of our business applications, working closely with development and DevOps teams to maintain smooth day-to-day operations.

• Key Responsibilities:
• Monitor production applications and respond to incidents promptly.
• Investigate and troubleshoot application issues to identify root causes.
• Resolve issues related to application configuration, databases, APIs, servers, and environments.
• Write and execute SQL queries for data validation and troubleshooting.
• Test and verify REST APIs using tools like Postman.
• Review application logs and monitoring tools to diagnose problems.
• Perform application configuration changes when required.
• Support application deployments and validate releases post-deployment.
• Collaborate with teams to escalate and track issues, and document resolutions.
• Ensure incidents are resolved within agreed service levels (SLAs).

Required Skills: Strong SQL knowledge, REST APIs, JSON, API testing, Microsoft IIS, Windows/Linux OS, application logs, .NET applications, DevOps concepts, and strong analytical/problem-solving skills. Good communication skills are essential for working effectively with technical and business teams.

Preferred Qualifications: Bachelor’s degree in computer science or a related field, 1-3 years of experience in application support, exposure to Azure DevOps, GitHub Actions, Jenkins, cloud platforms, and basic knowledge of Docker or Kubernetes.

Labara Benefits: Competitive salary package, health insurance, health club membership, monthly mobile credit allowance, and an inclusive, collaborative work environment.