Collections Operations Associate

Join Tamara, the Leading Fintech Platform in the GCC

Tamara, Saudi Arabia's first fintech unicorn, is transforming the financial landscape in the GCC. We serve millions of users across KSA, UAE, and Kuwait, partnering with global brands like SHEIN, Amazon, and IKEA. Backed by prominent investors, we operate from our Riyadh headquarters with regional support offices.

Your Role as Collections Operations Associate

• Act as a vital link for customers navigating the collection process, investigating complaints, and driving swift resolutions.
• Transform complex escalations into clear, actionable solutions, coordinating with cross-functional teams for timely resolution.
• Conduct Root Cause Analysis (RCA) for regulatory and legal escalations, drafting professional and compliant responses.
• Identify systemic issues and suggest process improvements to mitigate future risks.
• Perform daily quality and operations support tasks, including call audits and monitoring interactions for guideline adherence.

What You'll Bring

• At least 1 year of experience in high-volume Customer Care or Collections, specifically within Chat or Email processes.
• Native or professional fluency in both Arabic and English.
• Strong analytical skills to dissect problems and document clear solutions.
• Familiarity with CRM tools and comfort with Excel/Google Sheets.

Preferred Skills

• Experience in the Fintech or BNPL sector.
• Basic understanding of SAMA and CBUAE debt collection regulations.
• A customer-first attitude, even when dealing with difficult financial conversations.

All qualified individuals are encouraged to apply.