Technical Support Specialist

About Brightaira

Brightaira is a cutting-edge AI-native operational intelligence company dedicated to empowering organizations with autonomous IT operations. By bridging the gap between business capabilities and IT infrastructure, Brightaira delivers a unified platform—Bright Operations—that integrates applications, infrastructure, and operational workflows into a cohesive ecosystem. Leveraging Retrieval-Augmented Generation (RAG) and autonomous IT operations, the company enables enterprises to streamline complex processes across multiple layers of digital business. With headquarters in Riyadh, Saudi Arabia, and additional offices in India and Egypt, Brightaira is at the forefront of developing next-generation AI-powered IT services and operational platforms tailored for modern enterprises.

Role Overview

As a Technical Support Specialist at Brightaira, you will play a pivotal role in ensuring the seamless operation of IT infrastructure and meeting room technologies across the organization. This hands-on position requires a blend of technical expertise, problem-solving skills, and proactive support to maintain high standards of operational efficiency. You will be responsible for the installation, maintenance, and troubleshooting of a diverse range of IT equipment, including Windows and Mac devices, mobile phones, and advanced meeting room systems. Your contributions will directly impact the productivity and success of high-profile meetings and daily IT operations.

Key Responsibilities

• IT Equipment Support: Install, configure, and maintain Windows and Mac devices, mobile phones, and meeting room systems to ensure optimal performance and reliability.
• Meeting Room Technologies: Provide hands-on support and troubleshooting for advanced meeting room technologies, including Polycom systems, Cisco video conferencing equipment, Clickshare, and Microsoft Teams Rooms. Ensure these systems are fully operational and ready for scheduled sessions.
• Network Infrastructure Support: Handle cable tracing and physical support for passive network components, such as patch panels, server racking, and connectivity. Maintain the integrity and functionality of the network infrastructure.
• Meeting Room Readiness: Proactively set up, test, and verify meeting rooms in advance of scheduled sessions, particularly for high-profile meetings, to minimize disruptions and ensure a seamless experience.
• Asset and Inventory Management: Oversee the tagging, tracking, and reporting of IT hardware to maintain accurate inventory records. Ensure all assets are accounted for and properly managed.
• Ticket Management: Track, manage, and resolve support tickets using internal ticketing systems, such as ServiceNow, with a focus on delivering timely and professional service to end-users.

Qualifications and Skills

To excel in this role, you should possess the following qualifications and skills:

• Experience: A minimum of 1-2 years in IT support, help desk, or technician roles, with a proven track record in troubleshooting and resolving technical issues.
• Meeting Room AV Solutions: Hands-on experience supporting meeting room audiovisual solutions, including Polycom, Cisco Webex, Board Meeting Room, and Microsoft Teams Rooms.
• Device Management: Proficiency in device imaging, software installation, and troubleshooting for both Windows and Mac operating systems.
• IT Asset Management: Familiarity with IT asset management principles and the ability to maintain accurate inventory records using relevant systems.
• Ticketing Systems: Experience with ticketing systems, such as ServiceNow, to efficiently track, manage, and resolve support tickets.
• Education: A Diploma or Bachelor’s Degree in Information Technology, Computer Science, Networking, or a related field.
• Optional Certifications: While not mandatory, certifications such as CompTIA A+, Network+, or Cisco CCNA are highly valued. Additional certifications in collaboration or video conferencing solutions are also beneficial.
• Location: This position is based in Riyadh, Saudi Arabia, and requires on-site presence.

Why Join Brightaira?

At Brightaira, you will be part of a dynamic and innovative team that is shaping the future of AI-powered IT operations. You will have the opportunity to work with cutting-edge technologies, collaborate with industry experts, and contribute to the success of modern enterprises. Brightaira offers a competitive compensation package, professional growth opportunities, and a collaborative work environment that fosters creativity and excellence.