Project Management Officer

Project Management Officer - Riyadh, Saudi Arabia (KSA)

We are seeking a seasoned Project Management Officer with a strong background in governance, quality, audit, or compliance to join our team in Riyadh, Saudi Arabia. The ideal candidate will possess a Bachelor's degree in Business, Marketing, Data/Analytics, Engineering, IT, or a related field, with a Master's degree preferred.

Relevant certifications such as CCXP, COPC, Lean Six Sigma, ISO 9001/auditing, or project/governance frameworks (PMP, COBIT) would be highly advantageous. Candidates should have a minimum of 5 years of experience in CX, quality, governance, audit, or compliance, with a preference for those with telecom or regulated-industry experience.

The successful candidate will have a proven track record in building and running a governance/audit/quality function, as well as experience in building and managing KPIs and indicators.

• Core Technical Skills:
• CX governance and framework design (operating models, decision rights, escalation, policy authoring)
• Compliance and quality auditing (journey audits, mystery shopping, control testing, RCA and corrective-action tracking)
• CX metrics and data-integrity validation (CSAT, NPS, CES — definition, baseline governance, anomaly detection)
• CX governance (SLA oversight, governance-document review, incident/severity classification)

• Analytical Skills:
• Data literacy — able to interpret survey and performance data, run comparison analysis, spot scoring/measurement defects
• Proficiency in Excel; familiarity with BI/analytics and survey platforms is a plus

• Soft Skills:
• Cross-functional facilitation and stakeholder alignment
• Influence without direct authority
• Executive communication, briefing leadership, producing decks and formal documents
• Technical writing (SOPs, policies, audit reports, minutes)
• Attention to detail and a standards/quality mindset