Welcomer - Tamayyaz

About Tamayyaz

Tamayyaz is a distinguished Nationalization Development Program designed to empower Saudi talent by equipping them with essential skills and knowledge in the hospitality industry. Through a structured blend of classroom-based learning and hands-on On Job Training, participants gain the expertise required to excel in various professional roles within the sector. This initiative not only fosters career growth but also aligns with the broader vision of enhancing local talent in the hospitality field.

Why Join Accor?

Accor is more than a global hospitality leader; it is a platform where your unique personality and aspirations find their perfect match. We are committed to fostering an environment where every individual can thrive, grow, and discover their full potential. By joining Accor, you embark on a journey where your career is not just a job but a purpose-driven experience. Together, we shape the future of hospitality, ensuring that every chapter of your professional story is written with passion and excellence. Explore the endless possibilities that await you at Accor by visiting our careers portal.

Role Overview

As a Welcomer in the Tamayyaz program, you will serve as the first point of contact for guests, embodying the warmth, professionalism, and efficiency that define Accor’s hospitality standards. Your role is pivotal in creating a lasting impression, ensuring that every guest feels valued and attended to with the utmost care. This position offers an exceptional opportunity for Saudi nationals to develop foundational skills in guest relations, operational excellence, and teamwork within a dynamic and supportive environment.

Key Responsibilities

• Grooming and Presentation: Maintain impeccable grooming standards at all times, including adherence to uniform guidelines, proper tagging, and a polished appearance to reflect the brand’s image.
• Guest Interaction: Greet guests with a warm smile and a positive attitude, ensuring a welcoming and hospitable experience from the moment they arrive.
• Operational Efficiency: Act promptly and efficiently in response to supervisor instructions, ensuring that all tasks are completed with precision and adherence to established procedures.
• Organization and Maintenance: Keep your workstation and designated areas meticulously organized, ensuring that supplies are replenished as needed and operational workflows are followed rigorously.
• Compliance and Audits: Ensure that all check-in (C/I) and check-out (C/O) processes comply with established standards, with particular attention to audit requirements, immigration records, and guest history management. Verify that all operations are completed accurately and in a timely manner.
• Communication and Reporting: Actively participate in daily briefings, including morning supervisor meetings, front desk handover sessions, and Front Desk Committee discussions. Report any issues or concerns to your supervisor promptly and maintain an updated reception logbook throughout your shift.
• Immigration Compliance: Ensure that all guests who check in during your shift are accurately recorded in immigration reports (CID) in compliance with UAE regulations.
• VIP and Executive Floor Management: Facilitate seamless check-ins for VIP guests and executive floor bookings, guiding them promptly to the 22nd floor to access exclusive amenities and services.
• Guest Requests: Address guest inquiries and requests with attentiveness and professionalism, ensuring their needs are met with efficiency and care.
• Handover Procedures: At the end of your shift, conduct a thorough handover to the incoming team, ensuring all station details are clear, cashier reports are accurate, and supporting documentation is attached.
• Upselling and Revenue Generation: Seize opportunities to promote hotel facilities and services, contributing to the overall guest experience and revenue growth.
• Privacy and Confidentiality: Maintain the highest standards of guest privacy and confidentiality, ensuring that sensitive information is handled with discretion and care.
• Security Awareness: Be well-versed in fire safety protocols and your specific responsibilities in the event of an emergency to ensure the safety of guests and staff.

Qualifications and Skills

This role is exclusively open to Saudi nationals and is ideal for candidates with little to no prior work experience, including fresh graduates or those with up to six months of relevant experience in hospitality or customer service. The ideal candidate will possess the following attributes:

• Fluency in English, both written and verbal.
• A genuine passion for the hospitality industry and a commitment to delivering exceptional guest experiences.
• Strong interpersonal and communication skills, enabling effective interaction with guests and colleagues alike.
• The ability to work collaboratively as part of a team, contributing proactively to shared goals and supporting colleagues when needed.
• Flexibility to adapt to varying shift schedules based on departmental requirements.
• Exceptional focus on guest needs, maintaining composure and courtesy even in high-pressure situations.