Business Development Specialist

About Maknoun

Maknoun is a leading provider of innovative solutions designed to enhance customer experience and operational excellence for businesses. Through a comprehensive suite of services—including Mystery Shopping, Customer Satisfaction Surveys, and Inspection Solutions—we empower organizations across diverse industries, such as retail, restaurants, healthcare, hospitality, and multi-location enterprises throughout Saudi Arabia. Our mission is to deliver measurable improvements that drive customer loyalty, operational efficiency, and sustainable growth for our clients.

Role Overview

We are seeking a dynamic and results-driven Business Development Specialist to join our expanding team. The ideal candidate will be a proactive professional with a passion for building meaningful relationships, uncovering new business opportunities, and driving revenue growth. If you thrive in a fast-paced environment, enjoy engaging with industry leaders, and excel at converting prospects into loyal clients, we invite you to apply. This role offers the opportunity to make a significant impact by expanding our market presence and strengthening our position as a trusted partner in customer experience excellence.

Key Responsibilities

• Prospecting and Lead Generation: Identify and engage with new B2B clients across our target industries, leveraging outbound strategies such as cold calling, email campaigns, LinkedIn outreach, and strategic networking.
• Pipeline Development: Build and nurture a robust pipeline of qualified opportunities to ensure a steady flow of potential business.
• Event Participation: Represent Maknoun at industry events, exhibitions, and networking forums to generate high-quality leads and enhance brand visibility.
• Sales Execution: Schedule and conduct sales meetings, deliver compelling product demonstrations, and engage with decision-makers to understand their unique needs and present tailored solutions.
• Relationship Management: Cultivate strong, long-term relationships with key stakeholders, including executives and influencers, to foster trust and drive repeat business.
• Proposal Development and Negotiation: Prepare detailed and persuasive proposals, negotiate commercial terms, and close deals that align with both client expectations and company objectives.
• Sales Pipeline Management: Maintain accurate and up-to-date records of all sales activities, opportunities, and client interactions using CRM systems to ensure seamless tracking and reporting.
• Collaboration with Marketing: Work closely with the marketing team to follow up on inbound leads, support campaign initiatives, and contribute to the development of targeted marketing strategies.
• Market Intelligence: Stay abreast of industry trends, competitive landscapes, and emerging opportunities to inform strategic decision-making and maintain a competitive edge.
• Performance Targets: Consistently meet and exceed monthly and quarterly sales targets, contributing to the overall growth and success of the organization.

Qualifications and Skills

• Experience: A minimum of 2–4 years of proven experience in B2B business development or sales, with a track record of success in outbound prospecting and lead generation.
• Communication and Presentation: Exceptional verbal and written communication skills, coupled with the ability to deliver compelling presentations and negotiate effectively.
• Networking and Representation: Confidence in attending industry events, representing the company professionally, and engaging with diverse audiences.
• Mindset and Motivation: A self-motivated, proactive, and results-oriented individual with a hunter mentality, capable of thriving in a competitive environment.
• Industry Knowledge: Prior experience in selling SaaS, technology solutions, customer experience (CX), market research, or business services is highly advantageous.
• Technical Proficiency: Familiarity with CRM systems such as HubSpot, Zoho, Salesforce, or similar tools to streamline sales processes and enhance productivity.
• Language Skills: Fluency in English is required to effectively communicate with clients, partners, and internal stakeholders.
• Location: Must be based in Riyadh, Saudi Arabia, to ensure seamless collaboration and participation in local business activities.

Why Join Maknoun?

As a Business Development Specialist at Maknoun, you will play a pivotal role in shaping the future of our organization by driving growth and expanding our client base. You will have the opportunity to work with a talented and dedicated team, leverage cutting-edge solutions, and contribute to the success of businesses across Saudi Arabia. We offer a competitive compensation package, professional development opportunities, and a supportive work environment that values innovation, collaboration, and excellence.