Reception & Sales Representative

Join MyPet Clinic as a Reception & Sales Representative in Riyadh, Saudi Arabia

MyPet Clinic, a leading veterinary healthcare provider in Saudi Arabia, is expanding its network of branches to deliver advanced and compassionate care to pets and their owners. With a commitment to excellence, we offer a comprehensive range of services, including advanced diagnostics, modern surgical procedures, comprehensive dental care, and an on-site pharmacy. Our multidisciplinary team of veterinarians, nurses, and support professionals collaborates to ensure high-quality, reliable care, combining state-of-the-art technology with a patient-first philosophy. As we grow, we are seeking a dedicated Reception & Sales Representative to join our team in Riyadh. This role is ideal for a professional who thrives in a customer-facing environment and is passionate about providing exceptional service to both clients and their pets.

About the Role

As the first point of contact for clients at our Riyadh branch, the Reception & Sales Representative will play a pivotal role in ensuring a seamless and welcoming experience for every visitor. This full-time, on-site position involves greeting clients, managing phone inquiries, and scheduling appointments to optimize clinic operations. The role also includes handling client check-in and check-out processes, processing payments, and maintaining accurate records to support efficient workflows. Additionally, the Reception & Sales Representative will collaborate closely with the veterinary and nursing teams to facilitate smooth patient flow and ensure that all clients receive timely and professional assistance.

The ideal candidate will possess a strong sales aptitude, enabling them to promote clinic services and products, explain treatment plans, and recommend preventive care options in a clear and ethical manner. This role requires a blend of receptionist duties, clerical skills, and customer service excellence, with a focus on creating a positive and organized reception area. The Reception & Sales Representative will also assist with in-clinic sales of medications, pet care products, and service packages, contributing to the clinic’s revenue while maintaining high standards of professionalism and care.

Key Responsibilities

• Client Interaction: Greet visitors warmly, answer phone calls professionally, and respond to inquiries with empathy and efficiency.
• Appointment Management: Schedule, confirm, and manage appointments to ensure smooth clinic operations and minimize wait times.
• Check-In and Check-Out: Handle client check-in and check-out processes, process payments, and maintain accurate records of transactions and client interactions.
• Team Coordination: Collaborate with veterinary and nursing teams to support efficient patient flow and address any client concerns promptly.
• Sales and Promotion: Promote clinic services, products, and preventive care programs, explaining their benefits to clients in a clear and ethical manner.
• Administrative Support: Perform general reception and clerical duties, including data entry, record keeping, and basic administrative tasks to maintain an organized and welcoming reception area.
• Customer Service Excellence: Provide empathetic and professional support to clients and their pets, ensuring a positive experience during every visit.

Qualifications and Skills

To excel in this role, candidates must demonstrate strong customer service and communication skills, with the ability to interact professionally and empathetically with clients in person and over the phone. Proficiency in receptionist duties, including phone etiquette and visitor management, is essential. The ideal candidate will also possess solid clerical skills, such as data entry, appointment scheduling, and record keeping, along with a sales aptitude to promote clinic services and products effectively.

We are looking for a multitasking professional who can thrive in a fast-paced environment, prioritize tasks efficiently, and maintain strong attention to detail. Comfort working around animals and their owners is a must, along with a calm and reassuring communication style, especially in stressful situations. Basic computer proficiency and experience with office software are required, while familiarity with clinic or practice management systems is a plus. Previous experience in a reception, customer-facing, healthcare, veterinary, or medical setting is preferred, though not mandatory. A high school diploma or equivalent is required, and additional training in customer service, administration, or veterinary support is a valuable asset.

Fluency in English is mandatory, and proficiency in additional languages is highly desirable. If you are a motivated professional with a passion for customer service and a desire to contribute to the growth of a leading veterinary clinic, we encourage you to apply for this exciting opportunity at MyPet Clinic.