Senior Project Manager

Position Overview

We are seeking a seasoned and technically proficient Senior Project Manager to spearhead the strategic delivery, seamless operation, and ongoing enhancement of our enterprise SAP platforms, including SAP Commerce and associated business applications. The ideal candidate will possess a rare blend of advanced project management acumen and deep technical expertise, enabling them to provide authoritative technical leadership, guide critical architectural decisions, and ensure flawless execution across complex enterprise environments. This role demands a dynamic professional capable of bridging the gap between business objectives and technological innovation by leading cross-functional teams, governing technical delivery, shaping solution design, and fostering operational excellence across application, infrastructure, cloud, and service management domains.

Key Responsibilities

• End-to-End Delivery & Operational Leadership: Oversee the comprehensive delivery, operational management, and continuous improvement of enterprise SAP application support, enhancement, and maintenance services to ensure alignment with business goals and technical standards.
• Project Governance & Execution: Manage project scope, timelines, budgets, risks, dependencies, resources, and governance frameworks throughout the entire project lifecycle, ensuring adherence to organizational and industry best practices.
• Technical Leadership & Collaboration: Provide expert technical guidance to development, SAP, infrastructure, cloud, and support teams by critically reviewing solution approaches, validating implementation strategies, and ensuring compliance with engineering excellence and architectural best practices.
• Solution Architecture & Design: Partner with Solution Architects and Technical Leads to design, develop, and implement scalable, secure, and high-availability enterprise solutions that meet evolving business and technological demands.
• SAP Ecosystem Oversight: Lead the management of SAP Commerce, CRM, integration platforms, middleware, and enterprise application landscapes to guarantee uninterrupted service continuity, operational stability, and alignment with business requirements.
• Agile Delivery & Governance: Drive Agile delivery methodologies, including Scrum, while governing all Software Development Life Cycle (SDLC) activities, release planning, sprint execution, quality assurance, and production deployments to ensure timely and high-quality delivery.
• IT Service Management (ITSM) Leadership: Oversee critical IT Service Management processes, including Incident, Problem, Change, Release, Capacity, Availability, and Service Request Management, in strict accordance with ITIL best practices to maintain service excellence.
• Platform & Infrastructure Management: Direct application upgrades, infrastructure changes, cloud services, security enhancements, and platform lifecycle activities to ensure optimal performance, security, and compliance with organizational standards.
• Compliance & Risk Management: Ensure strict adherence to service level agreements (SLAs), operational KPIs, security standards, and organizational governance requirements while proactively identifying and mitigating technical risks, architectural constraints, and operational challenges.
• Stakeholder & Vendor Coordination: Facilitate seamless collaboration among technical teams spanning software engineering, SAP consulting, infrastructure, DevOps, QA, cybersecurity, business analysis, and third-party vendors to drive cohesive and efficient project execution.
• Continuous Improvement Initiatives: Champion and implement continuous improvement programs aimed at optimizing application performance, operational efficiency, automation adoption, and overall service quality to deliver sustained value to the organization.
• Executive Reporting & Communication: Prepare and present executive-level project reporting, technical governance documentation, and stakeholder communications to ensure transparency, alignment, and informed decision-making across all levels of the organization.

Required Qualifications

• A Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Information Systems, Engineering, or a closely related field from an accredited institution.
• A minimum of 10 years of progressive experience in managing enterprise technology projects and application support operations, with a proven track record of delivering large-scale initiatives.
• Demonstrated expertise in leading SAP support, operations, or digital transformation projects, with hands-on experience in SAP ecosystems, particularly SAP Commerce and enterprise business applications.
• Comprehensive understanding of enterprise software engineering principles, application architecture, and distributed systems, coupled with practical experience in managing technical teams across development, infrastructure, cloud, QA, and support functions.
• Exceptional communication, leadership, stakeholder management, negotiation, and decision-making skills, with the ability to influence and drive results in a complex, matrixed organizational structure.

Technical Competencies

Enterprise Project Delivery

• Enterprise Project & Program Management
• Agile, Scrum & Hybrid Delivery Models
• Software Development Life Cycle (SDLC) Governance
• Release & Deployment Management
• Resource & Capacity Planning
• Risk & Dependency Management
• Vendor & Contract Management
• Project Governance & Compliance Frameworks

SAP & Enterprise Applications

• SAP Platform Operations & Support
• SAP Commerce & CRM Management
• Enterprise Application Support & Maintenance
• Application Lifecycle Management (ALM)
• SAP Integration Technologies & Middleware