Fraud Prevention & Detection Senior officer

About HALA

HALA is a pioneering fintech company in the MENAP region, dedicated to transforming financial services and shaping the future of banking for small and medium-sized enterprises (SMEs). By providing innovative financial and technological solutions, HALA empowers SMEs to establish, manage, and expand their businesses with unparalleled efficiency. With a presence across the UAE, Saudi Arabia, and Egypt—including subsidiaries such as HALA Payments and HALA Logistics—HALA delivers cutting-edge tools that enable merchants to digitize payments, streamline sales, and optimize operational workflows. Founded in 2017 and licensed by the Saudi Arabian Central Bank, HALA is committed to driving financial inclusion and operational excellence in the region.

Role Overview

As a Fraud Prevention & Detection Senior Officer, you will play a critical role in safeguarding HALA’s operations and customers by executing frontline fraud prevention measures, leading detection monitoring initiatives, and conducting thorough fraud investigations. You will serve as a subject matter expert within the fraud prevention unit, ensuring robust protection against fraudulent activities while maintaining compliance with regulatory standards. This role demands a proactive approach, analytical rigor, and the ability to respond swiftly to emerging threats in a fast-paced fintech environment.

Key Responsibilities

• 24/7 Fraud Monitoring & Escalation: Conduct continuous monitoring of fraud alerts, triaging and escalating high-severity cases immediately in accordance with CFFR 3.3.1 guidelines to mitigate potential risks.
• Real-Time Transaction Review: Perform transaction validation, exception analysis, and fraud risk identification to prevent fraudulent activities in real time, ensuring the integrity of financial operations.
• Fraud Investigations & Root Cause Analysis: Lead comprehensive fraud investigations, including evidence gathering, case documentation, and preparation of detailed investigation reports (CFFR 3.4.2–3.4.3). Conduct root cause analyses to identify systemic vulnerabilities and contribute to lessons-learned documentation (CFFR 3.4.4–3.4.5).
• Employee & Third-Party Screening: Execute fraud screening for new hires and third-party partners during onboarding (CFFR 3.2.2, 3.2.4) and monitor high-risk employee activities to flag anomalies for management review (CFFR 3.3.2).
• Fraud Awareness & Training: Develop and deliver internal fraud awareness training modules for staff (CFFR 3.2.5) and prepare external customer communication materials for fraud prevention campaigns (CFFR 3.2.6, 3.2.12).
• Product & Service Reviews: Assess the adequacy of fraud controls for new products and services prior to launch, ensuring compliance with regulatory requirements and mitigating potential risks.
• Whistleblowing Management: Maintain and escalate whistleblowing reports, ensuring proper documentation and routing in accordance with CFFR 3.3.3 standards.
• Case Management & Reporting: Update the fraud case management system, maintain the chain of custody for evidence (CFFR 3.4.3), and prepare daily, weekly, and monthly reports to identify trends and emerging fraud typologies.
• Corrective Actions & Coordination: Implement corrective measures, including customer notifications, account remediation, and coordination with law enforcement where necessary (CFFR 3.4.6).
• Threat Detection & Pattern Analysis: Proactively scrutinize flagged transactions for indicators of fraud and computer-based attack patterns to stay ahead of evolving threats.

Qualifications & Competencies

Education: Bachelor’s degree in Law, Finance, Business Administration, or an equivalent field. Alternatively, relevant professional experience may be considered in lieu of formal education.

Experience: Minimum of three to five years in a fraud prevention, detection, or investigation role, with a proven track record in financial services, fintech, or a related industry.

Skills & Knowledge:

• Technical Proficiency: Strong command of Microsoft Office Tools and familiarity with fraud detection systems.
• Languages: Fluency in English and Arabic, with the ability to communicate effectively in both written and verbal formats.
• Regulatory Knowledge: In-depth understanding of anti-fraud regulations and compliance frameworks.

Core Competencies:

• Self-Actualization & Fulfillment: Intermediate proficiency in driving personal and professional growth.
• Team Synergy & Development: Intermediate proficiency in fostering collaboration and team performance.
• Entrepreneurial Mindset & Drive: Intermediate proficiency in identifying opportunities and driving innovation.
• Business Acumen & Diligence: Intermediate proficiency in strategic decision-making and operational excellence.

What We Offer

At HALA, we foster an inclusive and diverse culture that values innovation, flexibility, and collaboration. Our work environment supports remote, in-office, and hybrid setups, ensuring a balanced and adaptable approach to work. We provide highly competitive compensation packages, including the potential for equity participation, alongside opportunities for personal and professional development.

Our commitment to your growth includes regular training programs, an annual learning stipend, and exposure to a dynamic hyper-growth environment. Join a global team of over 30 nationalities across seven countries, where you will gain invaluable experience in a fast-evolving industry. We empower you with autonomy, mentorship, and challenging goals, trusting you to take ownership of your role and drive impactful results. If you are ready to contribute to a remarkable team and shape the future of fintech, we encourage you to apply today.