Customer Support Specialist Admin (Remote)

Join PULSE (MENA) as a Customer Support Specialist Admin and empower businesses and individuals across the Middle East and North Africa with exceptional customer experiences.

PULSE (MENA) is dedicated to delivering innovative solutions and operational excellence through a customer-first mindset. We are seeking a proactive, organized, and customer-focused professional to join our growing remote team and serve as the primary point of contact for our valued customers.

In this dynamic role, you will combine customer service excellence with administrative coordination, requiring strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced remote environment.

• Key Responsibilities:
• Respond to customer inquiries via multiple channels, delivering professional, timely, and accurate solutions while maintaining high customer satisfaction.
• Resolve customer concerns efficiently, escalating complex issues when necessary, and track issues through resolution.
• Maintain accurate customer records and support internal teams by coordinating with various departments.
• Prepare reports on customer interactions and service performance, and contribute to internal support documentation.
• Work closely with cross-functional teams to improve service quality and follow established policies and procedures.

The ideal candidate will possess a Bachelor's degree or equivalent work experience, along with 2+ years in customer service, administration, or a similar role. Excellent communication skills in English, strong interpersonal and problem-solving skills, and the ability to work independently with minimal supervision are essential. Arabic language proficiency is highly desirable.

Preferred qualifications include experience working in a remote team, supporting customers across the MENA region, and familiarity with CRM and customer support software. Knowledge of Microsoft Office 365, Google Workspace, and project management tools is also beneficial.

If you are empathetic, highly organized, solution-oriented, and passionate about creating positive customer experiences, we invite you to apply and become a vital part of our growing remote team at PULSE (MENA).