T24 Technical Support

T24 Technical Support Specialist

We are seeking a highly skilled and motivated T24 Technical Support Specialist to join our dynamic team at TAWANTECH, based in the vibrant city of Riyadh. In this pivotal role, you will serve as the backbone of our technical support operations, ensuring seamless functionality and optimal performance of our T24 banking software systems. Your expertise will be instrumental in resolving complex technical issues, providing exceptional customer service, and maintaining the highest standards of system reliability for our valued clients.

Key Responsibilities

As a T24 Technical Support Specialist, your core responsibilities will encompass a wide range of technical and customer-facing duties, including:

• Issue Resolution: Diagnose, troubleshoot, and resolve technical issues related to T24 banking software, ensuring minimal downtime and maximum system efficiency for our clients.
• System Maintenance: Perform routine system checks, updates, and maintenance tasks to proactively identify and address potential issues before they escalate.
• Customer Support: Provide timely and professional technical assistance to clients, addressing their inquiries and concerns with a focus on achieving complete satisfaction and fostering long-term relationships.
• Documentation: Maintain accurate and detailed records of technical issues, resolutions, and system configurations to ensure compliance with industry standards and facilitate knowledge sharing within the team.
• Collaboration: Work closely with cross-functional teams, including software developers, project managers, and other stakeholders, to ensure alignment on technical requirements and project deliverables.
• Training and Development: Participate in ongoing training programs to stay abreast of the latest advancements in T24 software and banking technology, and share knowledge with colleagues to enhance team capabilities.
• Escalation Management: Effectively escalate complex issues to senior technical staff or external vendors when necessary, ensuring timely resolution and adherence to service level agreements (SLAs).

Qualifications and Skills

To excel in this role, you will possess the following qualifications and competencies:

• Education: A bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications in T24 or banking software will be considered a strong advantage.
• Experience: Minimum of 3 years of hands-on experience in providing technical support for T24 banking software or similar enterprise-level systems. Prior experience in the banking or financial services sector is highly desirable.
• Technical Proficiency: In-depth knowledge of T24 software architecture, including core banking modules such as Core Banking, Loans, Deposits, and Payments. Familiarity with SQL, Unix/Linux, and scripting languages is a plus.
• Analytical Skills: Exceptional problem-solving abilities, with a keen eye for detail and a methodical approach to diagnosing and resolving technical issues.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey complex technical concepts in a clear and concise manner to both technical and non-technical stakeholders.
• Customer Focus: A customer-centric mindset, coupled with a commitment to delivering high-quality support and building lasting client relationships.
• Teamwork: Ability to work collaboratively in a fast-paced environment, contributing to a culture of continuous improvement and innovation.

Why Join TAWANTECH?

By joining TAWANTECH, you will become part of a forward-thinking organization that values excellence, innovation, and professional growth. As a T24 Technical Support Specialist, you will enjoy a competitive salary and benefits package, along with opportunities for career advancement in a dynamic and supportive work environment. We are committed to fostering a culture of learning and development, ensuring that you have the resources and support needed to thrive in your role.

If you are passionate about technology, dedicated to delivering exceptional support, and eager to make a meaningful impact in the banking and financial services sector, we invite you to apply for this exciting opportunity in Riyadh.