Medical Director - Sports Medicine & Performance Center (Clinical Exp) - QHC0012

Role Overview

We are seeking a visionary and results-driven Medical Director - Sports Medicine & Performance Center to lead the strategic, operational, and clinical excellence of our Sports Medicine & Performance Center. This pivotal role will oversee the end-to-end management of a specialized service line, ensuring alignment with the broader Sports Center and QHC strategy while driving growth, operational efficiency, and unparalleled patient outcomes. The ideal candidate will combine clinical expertise with strong leadership acumen to elevate the service line as a premier destination for sports medicine, rehabilitation, performance optimization, and wellness.

Key Responsibilities

Strategic Leadership & Growth

The Medical Director will define and execute a forward-thinking strategy for the Sports Medicine & Performance Center, identifying opportunities for service expansion, innovation, and differentiation within the competitive healthcare landscape. Responsibilities include:

• Developing and implementing annual service line plans, operating models, and growth initiatives to enhance market positioning.
• Leading the creation of compelling business cases for new services, advanced equipment, strategic partnerships, and capability investments.
• Positioning the service line as a high-quality, differentiated offering that attracts top athletes, fitness enthusiasts, and healthcare referrals.

Operational Excellence & Efficiency

This role demands hands-on ownership of day-to-day operations to ensure seamless, safe, and high-quality service delivery. The Medical Director will:

• Oversee service workflows, patient/client pathways, scheduling, capacity management, and resource allocation to optimize throughput and efficiency.
• Collaborate closely with cross-functional teams, including sports medicine, rehabilitation, performance training, medical clinics, and customer service, to foster integrated care delivery.
• Address operational bottlenecks through data-driven process improvements and the implementation of best practices.
• Ensure adherence to policies, procedures, and operating standards to maintain consistency and compliance across the service line.

Financial Stewardship & Commercial Performance

The Medical Director will be accountable for the financial health of the Sports Medicine & Performance Center, balancing clinical excellence with sustainable revenue growth. Key duties include:

• Managing the service line budget, controlling costs, and achieving revenue and profitability targets.
• Monitoring key financial metrics such as utilization, productivity, cost-per-service, and revenue cycle performance.
• Developing competitive pricing strategies, service bundles, and value-added packages in partnership with Finance and Commercial teams.
• Identifying opportunities to enhance revenue streams, reduce waste, and improve resource productivity.

Quality, Safety & Compliance

Upholding the highest standards of clinical quality, safety, and patient satisfaction is paramount. The Medical Director will:

• Ensure the service line operates in compliance with clinical, technical, safety, and regulatory requirements.
• Monitor service quality, patient outcomes, customer satisfaction, and incident reports, leading corrective actions as needed.
• Support internal audits, quality reviews, and accreditation processes to maintain excellence.
• Establish and enforce performance benchmarks to drive continuous improvement across the team.

Stakeholder Engagement & Collaboration

Building strong relationships with internal and external stakeholders is critical to the success of this role. The Medical Director will:

• Collaborate with physicians, therapists, trainers, operations, marketing, finance, HR, and quality teams to align objectives and drive collective success.
• Work with the Marketing team to promote service offerings, campaigns, and community engagement initiatives.
• Engage with external partners, including sports clubs, federations, educational institutions, and healthcare entities, to expand referral networks and collaborative opportunities.
• Represent the service line in leadership forums, performance reviews, and industry events to enhance visibility and credibility.

Team Leadership & Talent Development

The Medical Director will lead a multidisciplinary team of healthcare professionals, fostering a culture of excellence, accountability, and innovation. Responsibilities include:

• Setting clear performance expectations, monitoring productivity, and addressing performance gaps proactively.
• Driving recruitment, onboarding, and professional development initiatives to build a high-performing team.
• Investing in team capabilities through targeted training, mentorship, and succession planning.
• Promoting a collaborative work environment that prioritizes service excellence, patient care, and continuous improvement.

Key Performance Indicators

The Medical Director will be evaluated based on the following metrics:

• Achievement of revenue, profitability, and budget targets for the service line.
• Improvement in utilization rates, productivity, throughput, and capacity utilization.
• Consistent delivery of high-quality clinical outcomes and patient satisfaction.
• Reduction in complaints, escalations, and adverse events.
• Successful development and launch of new programs or service enhancements.
• Compliance with service standards, safety protocols, and regulatory requirements.

Qualifications & Experience

Candidates for this role must possess:

• A medical degree (MD/DO) with a specialization in Sports Medicine, Physical Medicine & Rehabilitation, or a related field.
• Board certification and active licensure in good standing.
• A minimum of 5-7 years of clinical experience in sports medicine, performance optimization, or a related discipline.
• Proven leadership experience in managing multidisciplinary teams, budgets, and service lines in a healthcare or sports performance setting.
• Strong business acumen with the ability to balance clinical excellence with financial and operational objectives.
• Excellent communication, negotiation, and stakeholder management skills.
• Familiarity with healthcare regulations, quality standards, and compliance requirements.