Customer Care Advisor (Voice)

Join Tamara, the leading fintech platform in Saudi Arabia and the GCC, as our Customer Care Advisor (Voice).

Tamara is on a mission to make dreams come true by building the most customer-centric financial super-app, serving millions of users and partnering with global brands like SHEIN, Jarir, and Amazon. Backed by Sanabil Investments and operating from our headquarters in Riyadh, we're seeking a dynamic Customer Care Advisor to join our Customer Experience team.

• You'll be the voice of Tamara, providing exceptional customer service through phone calls, website, and live chat, ensuring accurate information and tailored solutions.
• Leverage your strong communication skills and problem-solving abilities to manage customer interactions effectively, even in a fast-paced environment.
• Collaborate with our diverse team, embracing a solution-oriented mindset and a positive outlook to drive success.
• Key responsibilities include answering inbound calls, emails, and live chats, identifying customer needs, and resolving issues while meeting support metrics.

We're looking for a university graduate with previous customer service experience, native Arabic and B2 English proficiency, and strong computer and internet skills. If you're a driven, determined team player with a knack for problem-solving, we'd love to hear from you. Apply now and be part of revolutionizing the way millions of users shop, pay, and bank.