Front Desk Receptionist

About Stella Stays

At Stella Stays, we are pioneering a new era in hospitality by redefining the concept of home. Our mission is to create tech-enabled, aesthetically refined living spaces that people genuinely desire to inhabit, whether for a brief stay or an extended period. Since our inception in 2019, we have established ourselves as trailblazers in the industry, challenging conventional hospitality norms with an innovative and forward-thinking approach. Our fully furnished properties across the MENA region are designed for immediate occupancy, featuring seamless online booking capabilities, high-speed internet, and premium amenities. With a focus on efficiency and modern living, we eliminate unnecessary complexities, delivering an unparalleled experience for our residents.

Our success is driven by a dynamic team of driven professionals who excel in fast-paced, high-growth environments. We embrace bold ideas, act decisively, and build solutions that have never been attempted before. If you are seeking a role where you can drive impact, accelerate your career growth, and contribute to a transformative venture, Stella Stays offers the perfect platform to achieve your ambitions.

Role Overview

We are currently seeking a meticulous and proactive Front Desk Receptionist to join our team in Riyadh. The ideal candidate will demonstrate exceptional organizational acumen, strong coordination skills, and a commitment to delivering outstanding guest experiences. This role serves as the frontline interface between our residents, service providers, and internal teams, ensuring operational excellence and seamless communication across all touchpoints.

Key Responsibilities

• Guest Experience Management: Conduct thorough daily check-in and check-out inspections to verify property readiness and guest satisfaction, addressing any concerns proactively.
• Inventory and Supply Oversight: Monitor and manage in-house inventory, performing regular stock counts to ensure adequate supplies are available at all times.
• Maintenance Coordination: Supervise the maintenance and cleaning teams, scheduling tasks efficiently and maintaining high standards of service delivery. Coordinate urgent repairs to minimize guest disruptions.
• Reporting and Documentation: Prepare and maintain detailed daily, weekly, and monthly reports on property operations, guest feedback, and service performance to support data-driven decision-making.
• Compliance and Quality Assurance: Ensure adherence to property documentation requirements, quality standards, and regulatory guidelines to uphold operational integrity.
• Guest Relations: Respond promptly and professionally to on-ground guest requests, resolving issues with a solutions-oriented approach.
• Service Provider Management: Source, evaluate, and manage reliable service providers and vendors, negotiating favorable contracts to enhance service quality and cost efficiency.
• Data Security and Confidentiality: Maintain strict control over sensitive information, ensuring data privacy and compliance with organizational policies.
• Administrative Support: Greet visitors, clients, and partners with a warm and professional demeanor, manage incoming and outgoing mail and packages, and assist with ad hoc administrative tasks as required.
• Communication Hub: Answer and direct incoming calls, take accurate messages, and facilitate seamless communication between guests and internal teams.
• Reception Area Maintenance: Ensure the reception area remains tidy, well-organized, and visually appealing at all times.

Qualifications and Skills

The successful candidate will possess the following attributes and qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of two years of proven experience in Operations or Front Desk management, with a strong preference for candidates with a background in the hospitality industry.
• Exceptional organizational skills with the ability to multitask effectively in a high-pressure environment.
• Outstanding verbal and written communication skills, coupled with strong interpersonal abilities to engage with diverse stakeholders.
• Proficiency in using property management systems and other relevant software applications.
• Demonstrated independence and sound judgment in decision-making, with the capacity to thrive in a dynamic and fast-moving setting.

This role offers a unique opportunity to contribute to a rapidly expanding organization at the forefront of the hospitality revolution. While this description outlines the primary responsibilities, the role may involve additional duties as determined by management to support the evolving needs of the business.