System Operations Intern - Tamheer

About HALA

HALA is a pioneering fintech organization operating across the MENAP region, dedicated to transforming financial services and shaping the future of banking for small and medium-sized enterprises (SMEs). By leveraging advanced financial and technological solutions, HALA empowers SMEs to establish, manage, and expand their businesses through innovative tools. With a presence in the UAE, Saudi Arabia, and Egypt—including subsidiaries such as HALA Payments and HALA Logistics—HALA provides merchants with comprehensive solutions to digitize payments and streamline sales and operational processes. Since its inception in 2017, HALA has been licensed by the Saudi Arabian Central Bank, solidifying its position as a trusted leader in the fintech landscape.

Role Overview

As a System Operations Intern - Tamheer, you will play a pivotal role in supporting the Systems Operations team by contributing to daily IT operations, user support, asset management, system administration, and operational documentation. This internship is designed to offer hands-on exposure to IT infrastructure, service desk operations, endpoint management, access governance, and compliance-related activities within a dynamic and professional technology environment. You will gain practical experience while working alongside a talented team of IT professionals in a fast-paced fintech setting.

Key Responsibilities

• Service Desk Support: Assist in managing and resolving IT tickets through the established Service Desk process, ensuring timely and effective resolution of user issues.
• Employee Lifecycle Management: Support onboarding and offboarding processes, including account coordination, device setup, and access provisioning or revocation.
• Endpoint Management: Contribute to device provisioning, software installation, patch management, and compliance verification to maintain a secure and efficient IT environment.
• IT Asset Management: Maintain accurate records of IT assets by updating inventory details, tracking assignments, custody status, and stock movements.
• Technical Troubleshooting: Provide first-level support for common IT issues, including laptop and printer malfunctions, network connectivity, email services, VPN access, Microsoft 365 applications, and internal tools.
• Incident and Request Tracking: Follow up on Service Desk requests to ensure proper categorization, timely updates, and clear resolution documentation.
• Access Governance and Compliance: Assist in access review activities, evidence collection, and documentation to support governance, audit, and compliance requirements.
• Reporting and Documentation: Contribute to the preparation of operational trackers, weekly reports, KPI inputs, and supporting documentation to enhance process efficiency.
• Cross-Functional Collaboration: Coordinate with internal teams to resolve pending actions, obtain necessary approvals, or address technical dependencies.
• Knowledge Management: Support the development and maintenance of the knowledge base, standard operating procedures (SOPs), and internal process improvements.

Requirements

• Saudi national eligible for the Tamheer program.
• Bachelor’s degree or diploma in Computer Science, Information Technology, Information Systems, or a related field.
• Fundamental understanding of IT infrastructure, operating systems, networking principles, and technical support methodologies.
• Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, endpoint management solutions, or IT Service Management (ITSM) tools is advantageous.
• Strong communication, coordination, and documentation skills to facilitate clear and effective interactions.
• Demonstrated willingness to learn and actively contribute to daily IT operations within a structured environment.
• Basic troubleshooting abilities, analytical mindset, and problem-solving capabilities.
• Commitment to adhering to internal procedures, maintaining confidentiality, and escalating issues appropriately.

What We Offer

At HALA, we foster an inclusive and diverse workplace culture that values innovation, flexibility, and collaboration across remote, in-office, and hybrid work arrangements. Our comprehensive benefits package includes highly competitive compensation, with the potential for equity participation. We are committed to your professional growth, offering regular training sessions and an annual learning stipend to help you tackle new challenges and advance your career in our high-growth fintech environment.

Join a globally diverse team of over 30 nationalities spanning seven countries and gain invaluable experience in a dynamic and exciting industry. At HALA, you will be entrusted with significant responsibilities and provided with the autonomy to drive impactful results. Our culture emphasizes mentorship, challenging goals, and the freedom to innovate, ensuring that both you and the company thrive. If you are ready to take on a rewarding role in a forward-thinking organization, we encourage you to apply today.