L3 Support Engineer (Microsoft Infrastructure & Messaging)- Riyadh, KSA

Position Overview

We are seeking a highly skilled and experienced L3 Support Engineer specializing in Microsoft Infrastructure & Messaging to join our dynamic team in Riyadh, Kingdom of Saudi Arabia. In this critical role, you will provide advanced technical support, troubleshoot complex issues, and ensure the seamless operation of our clients' Microsoft-based environments. Your expertise will be instrumental in maintaining high availability, performance, and security across our infrastructure, while delivering exceptional service to our valued customers.

Key Responsibilities

• Advanced Troubleshooting: Diagnose and resolve complex issues related to Microsoft infrastructure components, including Active Directory, Exchange Server, SharePoint, Skype for Business, and other messaging platforms. Utilize deep technical knowledge to identify root causes and implement effective solutions.
• System Optimization: Monitor system performance, analyze trends, and proactively recommend improvements to enhance efficiency, stability, and scalability of Microsoft environments. Collaborate with cross-functional teams to implement best practices and optimize configurations.
• Incident Management: Lead the resolution of high-severity incidents, ensuring timely escalation and communication with stakeholders. Maintain detailed incident reports and post-mortem analyses to prevent recurrence and improve response strategies.
• Technical Documentation: Develop and maintain comprehensive technical documentation, including standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides. Ensure knowledge transfer to junior team members and other stakeholders.
• Client Engagement: Serve as a trusted technical advisor to clients, providing guidance on Microsoft technologies, infrastructure design, and best practices. Conduct regular reviews to assess system health and recommend enhancements to meet evolving business needs.
• Collaboration & Escalation: Work closely with L1 and L2 support teams to triage issues and provide mentorship. Escalate complex problems to vendors or Microsoft support teams when necessary, ensuring alignment with service level agreements (SLAs).
• Security & Compliance: Ensure adherence to security policies, compliance standards, and industry regulations within Microsoft environments. Implement security patches, monitor for vulnerabilities, and conduct regular audits to mitigate risks.

Qualifications & Skills

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications such as MCSE (Microsoft Certified Solutions Expert), MCSA (Microsoft Certified Solutions Associate), or MCTS (Microsoft Certified Technology Specialist) in messaging or infrastructure are highly desirable.
• Experience: Minimum of 5 years of hands-on experience in supporting Microsoft infrastructure and messaging environments, with a proven track record in troubleshooting complex issues. Experience with cloud-based Microsoft solutions (e.g., Azure, Office 365) is a plus.
• Technical Proficiency: In-depth knowledge of Microsoft technologies, including Active Directory, Exchange Server, SharePoint, Skype for Business, and Windows Server. Familiarity with scripting languages (e.g., PowerShell) and monitoring tools (e.g., SCOM, Azure Monitor) is essential.
• Soft Skills: Excellent problem-solving abilities, strong communication skills, and the capacity to work under pressure. Ability to collaborate effectively with cross-functional teams and manage multiple priorities in a fast-paced environment.
• Language Proficiency: Fluency in English is required; proficiency in Arabic is advantageous.

Why Join Us?

As a member of our team, you will have the opportunity to work with cutting-edge Microsoft technologies while contributing to the success of our clients in the Kingdom of Saudi Arabia. We offer a competitive compensation package, professional growth opportunities, and a collaborative work environment that values innovation and excellence. If you are passionate about Microsoft infrastructure and messaging and eager to advance your career in a dynamic setting, we invite you to apply and become part of our growing organization.