Front Desk Supervisor

Position Overview

We are seeking a highly motivated and experienced Front Desk Supervisor to join our dynamic team at Marriott International, Inc. in Riyadh. This pivotal role is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest experiences, and maintaining the highest standards of service excellence. The ideal candidate will possess strong leadership skills, a customer-centric approach, and the ability to manage a diverse team in a fast-paced hospitality environment.

Key Responsibilities

• Team Leadership and Management: Supervise, train, and mentor front desk staff to deliver outstanding service. Conduct performance evaluations, provide constructive feedback, and foster a positive work culture.
• Guest Service Excellence: Ensure seamless check-in and check-out processes while addressing guest inquiries, requests, and concerns promptly and professionally. Maintain a welcoming and efficient front desk environment.
• Operational Oversight: Monitor front desk operations, including cash handling, reservations, and guest communications, to ensure compliance with company policies and standards. Coordinate with other departments to resolve issues and enhance guest satisfaction.
• Problem Resolution: Act as the primary point of contact for escalated guest issues, demonstrating strong problem-solving skills to resolve conflicts and ensure a positive guest experience.
• Administrative Duties: Prepare reports, maintain accurate records, and assist in the development of front desk procedures to improve efficiency and service quality.
• Training and Development: Identify training needs for the front desk team and implement initiatives to enhance their skills and knowledge, aligning with Marriott International’s commitment to continuous improvement.

Qualifications and Skills

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Alternatively, a combination of relevant experience and education may be considered.
• Experience: Minimum of 3 years of experience in a front desk or guest service role, with at least 1 year in a supervisory or leadership position within the hospitality industry.
• Technical Skills: Proficiency in property management systems (PMS) and Microsoft Office Suite. Familiarity with reservation software and guest communication platforms is a plus.
• Language Proficiency: Fluency in English and Arabic is required. Additional languages are a valuable asset.
• Soft Skills: Exceptional interpersonal, communication, and organizational skills. Ability to multitask, prioritize, and work under pressure in a high-volume environment.
• Certifications: Certification in hospitality management or a related field is desirable but not mandatory.

Why Join Marriott International?

As a global leader in hospitality, Marriott International offers a rewarding career with opportunities for growth and development. Our employees benefit from a supportive work environment, competitive compensation packages, and access to world-class training programs. By joining our team in Riyadh, you will contribute to delivering unforgettable experiences for our guests while advancing your career in one of the most prestigious hospitality organizations in the world.